Automotive Service Advisor

3 days ago


San Antonio, Texas, United States Cavender Toyota Full time
About Cavender Toyota

Cavender Toyota is a leading dealership in the automotive industry, committed to providing exceptional customer service and a positive dealership experience. With a strong focus on community involvement and employee satisfaction, we strive to be the best in the business.

Job Summary

We are seeking a highly skilled and experienced Service Advisor to join our team at Cavender Toyota. As a Service Advisor, you will be responsible for providing exceptional customer service, determining customer needs, and communicating with customers in a professional and transparent manner.

Key Responsibilities
  • Greet all customers promptly and professionally, determining their primary concern and reviewing additional maintenance needs when appropriate.
  • Offer a no-cost vehicle condition inspection to every customer, providing fair and competitive price quotes.
  • Communicate with customers in a fashion that leaves them feeling comfortable and informed, handling all customer complaints immediately and resolving to their satisfaction.
  • Establish and maintain great customer relationships, encouraging repeat and referral business.
  • Work as a team player, upholding the company's standards of professionalism and integrity.
Requirements
  • Minimum 1+ years prior Service Advisor experience in a dealership or secondary shop.
  • Mainline advisor experience is preferred.
  • High Volume dealership experience preferred.
  • CDK experience is preferred.
  • High School Diploma/GED is required.
  • Must be energetic, enthusiastic, and team-oriented.
  • Must be skilled at listening, problem-solving, and communication.
  • Submit to and successfully complete MVR, background check, and pre-employment drug test.
  • Valid driver's license.


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