Automotive Service Advisor
3 days ago
Cavender Toyota is a leading dealership in the automotive industry, committed to providing exceptional customer service and a positive dealership experience. With a strong focus on community involvement and employee satisfaction, we strive to be the best in the business.
Job SummaryWe are seeking a highly skilled and experienced Service Advisor to join our team at Cavender Toyota. As a Service Advisor, you will be responsible for providing exceptional customer service, determining customer needs, and communicating with customers in a professional and transparent manner.
Key Responsibilities- Greet all customers promptly and professionally, determining their primary concern and reviewing additional maintenance needs when appropriate.
- Offer a no-cost vehicle condition inspection to every customer, providing fair and competitive price quotes.
- Communicate with customers in a fashion that leaves them feeling comfortable and informed, handling all customer complaints immediately and resolving to their satisfaction.
- Establish and maintain great customer relationships, encouraging repeat and referral business.
- Work as a team player, upholding the company's standards of professionalism and integrity.
- Minimum 1+ years prior Service Advisor experience in a dealership or secondary shop.
- Mainline advisor experience is preferred.
- High Volume dealership experience preferred.
- CDK experience is preferred.
- High School Diploma/GED is required.
- Must be energetic, enthusiastic, and team-oriented.
- Must be skilled at listening, problem-solving, and communication.
- Submit to and successfully complete MVR, background check, and pre-employment drug test.
- Valid driver's license.
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