Assistant Manager

2 months ago


Dearborn, Michigan, United States Tim Hortons Full time
About the Role

We are seeking a highly motivated and experienced Assistant Manager to join our team at Tim Hortons. As a key member of our management team, you will be responsible for leading a team of Team Members to deliver exceptional customer service and drive sales growth.

Key Responsibilities
  • Leadership and Team Management
    • Lead by example and demonstrate a strong work ethic and commitment to customer satisfaction.
    • Recruit, train, and develop Team Members to achieve their full potential.
    • Coach and discipline Team Members as needed to ensure high standards of performance.
  • Operational Excellence
    • Manage labor costs through effective floor management and scheduling.
    • Control food and paper costs using order guides and inventory management.
    • Ensure that product launches and promotions are executed with perfection.
  • Customer Service
    • Resolve guest issues in a timely and professional manner.
    • Work with the team to minimize guest complaints and issues.
  • Administrative Tasks
    • Participate in the recruitment process and assist with hiring decisions.
    • Train new Team Members on company policies and procedures.
    • Assist with daily operations, including opening and closing procedures.
Requirements
  • Education
    • Secondary (high) school graduation.
  • Experience
    • Minimum 1 year experience in the quick-service restaurant industry.
  • Skills
    • Excellent written and verbal communication skills.
    • Strong leadership and interpersonal skills.
    • Customer service mindset.
    • Ability to work under pressure in a fast-paced environment.
Why Work for Us?

At Tim Hortons, we offer a competitive salary, health benefits, comprehensive training, incentive and recognition programs, and advancement opportunities. We are committed to fostering a positive work environment and promoting a culture of excellence.

Physical Demands

This role requires the ability to:

  • Walk and stand for long periods of time.
  • Lift and carry up to 20 kg (45 lbs).
  • Help with receiving large deliveries up to twice a week.
  • Work in a fast-paced environment with tight deadlines.
Availability

This Assistant Manager position is for a 2 pm - 10 pm shift.


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