Restaurant Operations Manager
3 weeks ago
SALARY RANGE: $50,000 to $65,000, based upon experience, % of profit bonuses, plus full benefits (health insurance, 401k, PTO, gym membership, etc).
Park Restaurant & Bar is a unique dining experience that showcases local flavors and ingredients. Our small plate menu offers a variety of old favorites and new seasonal items, perfect for enjoying with friends and family. Our bar setting features a bourbon display, community table with fireplace, and TVs to catch the latest sports games. Local craft beer is on tap, wine is poured by the glass, and the outdoor patio is ideal for enjoying the beautiful Missouri spring, summer, and fall.
Key Responsibilities:
- Create and execute marketing strategies to increase foot traffic and drive new business.
- Plan and manage weekly social media posts about specials and events happening at Park.
- Work as a team with other Managers to achieve Park's sales goals and create an exceptional guest experience.
- Ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times.
- Handle all guest issues as they arise, resolving all conflicts professionally while providing the highest level of customer service possible.
- Oversee the coaching, training, and management of front of house staff/service staff.
- Act as a liaison between the front of house and back of house to ensure smooth and flawless execution of guests' service.
- Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies.
- Make employment and termination decisions.
- Fulfill additional responsibilities as needed to ensure guest service standards and efficient operations.
Requirements:
- MUST HAVE: 2+ years experience at a fine dining or upscale casual restaurant (fast food experience will not be counted).
- MUST HAVE: previous leadership or management experience.
- MUST BE: High energy, outgoing, positive leader.
- MUST BE: Social media and business development savvy.
- PREFERRED: Bachelors degree.
- Able to read, write, and communicate effectively.
- Be able to work in a standing position for long periods of time.
- Be able to reach, bend, stoop, and frequently lift up to 50 pounds.
- Ability to fully understand and comply with all federal, state, county, and municipal regulations that pertain to health, safety, and labor requirements of the restaurant, employees, and guests.
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