Enterprise IT Support Specialist

3 weeks ago


Annapolis, Maryland, United States EMTAK LLC Full time
Job Overview

The Enterprise IT Support Specialist at EMTAK LLC will be responsible for maintaining and troubleshooting servers running CentOS or RHEL with GOTS and FOSS applications. A key requirement is to review IAVAs for applicability and write POAMs as needed, then execute the POAMs. The ideal candidate should have extensive experience with customer tools for documenting and managing security compliance. Independent certification required (Security+/equivalent or higher).

The successful candidate will provide support for implementation, troubleshooting, and maintenance of IT systems. This includes day-to-day operations, monitoring, and problem resolution for all client/server/storage/network devices, mobile devices, etc. Additionally, they will be responsible for providing Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems. Effective communication with agency management and internal customers is essential.

The Enterprise IT Support Specialist shall possess the following capabilities:
  • Implement and maintain IT systems
  • Identify, diagnose, and resolve IT issues
  • Manage daily activities of configuration and operation of IT systems
  • Assist users in accessing and using IT systems
  • Optimize system operations and resource utilization
  • Provide detailed analysis and feedback to agency management and internal customers


Estimated Salary: $120,000 - $180,000 per annum depending on experience.

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