Customer Service Ambassador

5 days ago


Villa Park, Illinois, United States Planet Fitness Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Planet Fitness.

Key Responsibilities
  • Provide exceptional customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional "Judgement Free" member experience.
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check in members, provide tours of the club, and sign up new members, log amenities, and communicate updates and billing issues to members and guests.
  • Respond to member questions and concerns in a timely and professional manner.
  • Regularly clean the entire facility, bathrooms, equipment, front desk area, and amenities.
Requirements
  • Must be 18 years of age or older.
  • Punctuality and reliability are essential.
  • Customer service experience is preferred.
  • Continual standing and walking during shifts.
  • Continual talking to members and potential members in person and on the phone during shifts.
  • Must be able to lift 45 pounds.
  • Must have a satisfactory background check.
What We Offer
  • $15.00 per hour.
  • Medical, dental, and vision insurance benefits (full-time positions only).
  • Employee referral bonus program.
  • Free Black Card membership.
  • Employee discounts.
  • 401(k) with generous employer match.
  • Profit-sharing program.
  • A sparkling clean work environment.
  • Contribute to changing people's lives every day by helping create a healthier Planet.
  • Work hard, play hard with an amazing group of talented, dynamic team members.
  • Employee assistance program (EAP).

Join the Planet Fitness family and be part of a company that cares about bettering the health and wellbeing of our communities. We offer a supportive, engaging workforce with an inclusive culture that values diversity and creates an environment where everyone can feel they belong. We encourage professional growth and development, make true, lasting connections with coworkers, and create a positive impact in our local communities through our Judgement Free Generation philanthropic initiative. We are an equal opportunity employer.



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