Conversational AI Platform Specialist
3 weeks ago
Job Summary:
We are seeking a highly skilled Technical Business Analyst to join our team at Beacon Hill Staffing Group. As a Technical Business Analyst for Conversational AI, you will play a crucial role in helping to realize the product features for a Conversational AI platform.
In this role, you will be responsible for aligning features and user stories to the solution design, ensuring a holistic understanding of the application and serving as an expert on the end-to-end implementation of the application.
Key Responsibilities:
- Partner with the conversation designers to create conversation flows for voice and chat bots
- Map out the logical flow of conversations using Lucid Chart
- Work with the development and QA teams to refine technical specifications
- Leverage Tableau to view metrics and identify areas for improvement
- Collaborate with scrum teams to refine features and user stories
Requirements:
- 7+ years of experience in a software development environment
- Strong understanding of architecture and technical requirements
- Ability to navigate and elicit technical requirements
- Knowledge of data analysis and reporting
- Experience working with large, complex enterprise projects
About Us:
Beacon Hill Staffing Group is a premier National Information Technology Staffing Group, providing world-class technology talent across all industries. We deliver quality IT professionals to solve our customers' technical and business needs.
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