Bakery Department Training Specialist

3 weeks ago

Chevy Chase Heights, Pennsylvania, United States Whole Foods Market Full time
Job Description

In addition to primary team duties, the Team Trainer supports high engagement, productivity, and retention of New Members by organizing and delivering quality training on their home team. The Team Trainer works in partnership with Team Leadership, the Store Trainer, Team Member Services Generalists, and other qualified Team Members.

Key Responsibilities
  • Ensures new and ongoing store and team training programs are successfully delivered and completed.
  • Works within training deadlines and goals.
  • Coordinates with Team Leaders and the Store Trainer to schedule New Member training during their first four shifts.
  • Coordinates with New Members, Team Leadership, and the Store Trainer on the timely completion of New Member Connections, regularly communicating status toward completion.
  • Facilitates team-specific operational training for Team Members, including team Operational Learning Pathways and team-specific program rollouts.
  • Attends Team Trainer meetings, as scheduled.
  • Acts as a role model for constant food safety, sanitation procedures, and occupational safety.
  • Trains all Team Members on customer service standards and looks for opportunities to provide timely feedback.
  • Trains all Team Members on new products, their differentiation, sales tactics, and department placement.
  • Consistently practices and models proper care, use, and maintenance of all team equipment and PPE.
  • Completes the Team Trainer Operational Learning Pathway, Team Trainer Certification, and other assigned training.
  • Familiarizes themselves with the Store Training Roles Handbook and maintains engagement with all communication platforms.
  • Organizes, tracks, reports, and maintains accurate training records using Whole Foods Market's learning systems.
Additional Responsibilities
  • Arrives to workstation on time, appropriately groomed, dressed according to Whole Foods Market's Dress Code policy; works all scheduled shifts and attends required trainings and meetings.
  • Provides excellent customer service, addresses customer needs quickly and effectively, and models suggestive selling techniques; answers phones and pages promptly and courteously.
  • Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product.
  • Follows and complies, or ensures compliance with established procedures, including Weights and Measures, Health and Sanitation, and Safe Work Practices.
  • Maintains, or ensures maintenance of a clean and sanitary working and shopping environment; maintains equipment in accordance with Whole Foods Market's cleanliness and safety standards.
  • Performs opening, mid, and closing duties as assigned; ensures accuracy of signs and pricing.
  • Immediately reports safety hazards and violations.
  • Performs other duties as assigned by Store, Regional, or Global Leadership.
Requirements
  • 6 months of Whole Foods Market experience (or equivalent retail training experience).
  • Must be able to lift 50 pounds.
  • In an 8-hour workday: standing/walking 6-8 hours.
  • Hand use: single grasping, fine manipulation pushing, and pulling.
  • Work requires the following motions: bending, twisting, squatting, and reaching.
  • Exposure to FDA approved cleaning chemicals.
  • Exposure to temperatures: less than 32 degrees Fahrenheit (freezers), 32-40 degrees Fahrenheit (refrigerators), greater than 90 degrees Fahrenheit.
  • Ability to work in wet and/or cold environments.
  • Ability to work a flexible schedule including nights, weekends, and holidays as needed.
  • Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.

At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.

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