Customer Service Ambassador
4 days ago
Maui Jim is a well-known brand that offers a unique culture and opportunities for growth. Our team works in a collaborative and inclusive environment, focusing on excellent customer service and team development.
Salary and Benefits
Our Customer Service Representatives begin at an hourly wage of $17.00. In addition to this competitive salary, you will also receive an amazing benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement, and paid time off. Our Aloha culture work environment rounds out these benefits and perks.
Job Description
As a Customer Service Representative, you will continuously improve performance and provide timely, courteous, and efficient customer service via phone. You will respond to general and routine customer inquiries, requests, and complaints using scripts or templates. You will utilize company training materials to gather information and execute company policies and procedures. Additionally, you will communicate with internal and external customers regarding repair processes, order entry, and billing information. You will key in orders and information about customer support interactions into company systems and proficiently provide customer care using required software systems.
Required Skills and Qualifications
To be successful in this role, you should have a high school graduate with one year of college and 1-2 years of customer service experience. Three years of work experience in a Customer Service Department and/or ophthalmic related industry are preferred. Excellent communication skills, detail, problem-solving, and logic skills are essential. You should be able to type 20-30 wpm and have a pleasant personality. Flexibility with schedule and being a team player are also important qualities. Lastly, you should be a quick learner.
Work Environment
Our team works in a shift environment with varying hours, including nights and weekends. Schedules may change periodically. Currently, the Customer Service team follows a hybrid schedule, working Monday to Friday shifts in the office, with the flexibility to work from home one day a week.
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