Customer Service Liaison

3 days ago


Peoria, Illinois, United States Byerly Aviation Full time
About the Role

We are seeking a highly skilled and dedicated Customer Service Representative to join our team at Byerly Aviation. This is an exciting opportunity for individuals who are passionate about delivering exceptional customer service and have a strong background in customer relations.

Responsibilities
  • Provide top-notch customer service to internal and external customers, utilizing in-depth knowledge of company products and services.
  • Communicate effectively with team members within the customer service department and other departments at Byerly Aviation.
  • Take customer orders, calculate charges, and process billing or payments.
  • Review or make changes to customer accounts.
  • Record details of customer contacts and actions taken.
  • Refer customers to supervisors as needed.
Requirements
  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills, both verbally and in writing.
  • Able to work with patience and courtesy in customer relations.
  • Strong organizational skills and ability to multitask.
  • Proficient in Excel and Microsoft Word.
Benefits
  • Competitive hourly rate: $16-$18 DOE.
  • Comprehensive medical, dental, and vision benefits.
  • 100% company-paid life, short-term, and long-term disability insurance.
  • 401(k) plan participation.
  • Individual health savings account with generous company contribution.


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