Call-in/On-Call Enrollment Specialist III

1 week ago


Fontana, United States Kaiser Permanente Full time
Job Summary

Kaiser Permanente is seeking a highly skilled Call-in/On-Call Enrollment Specialist III to join our team. As a key member of our enrollment team, you will be responsible for attending employer, community, and open enrollment events to educate members and prospects on KP products. You will also deliver formal presentations to employees and prospective members, and serve as an informational resource for sales and account management teams on KP health plans and benefit offerings.

Key Responsibilities
  • Pursue effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and members.
  • Complete work assignments autonomously by applying up-to-date expertise in subject area to generate creative solutions.
  • Contribute to a positive customer experience by implementing standard and non-standard protocols to build new and leverage existing relationships with brokers, channels, and customers.
  • Facilitate the enrollment and implementation process by conducting local and regional enrollment meetings to win new and retain current customers.
  • Contribute to the development of sales strategy by designing plans for new products, benefits offerings, or pricing models to address customer needs.
Requirements
  • Bachelor's degree in Marketing, Finance, Business Administration, or related degree AND two (2) years of experience in marketing, business development, managing business-to-business relationships, or directly related field OR minimum five (5) years of experience in marketing, business development, managing business-to-business relationships, or a directly related field.
  • Knowledge, Skills, and Abilities (KSAs): Corporate Partnerships; Storytelling; Negotiation; Product Strategy; Sales Opportunity Orchestration; Sales Performance Data; Sales/Partnership Strategy and Techniques; Business Planning; Business Process Improvement; Event Planning; Compliance Management; Creativity; Data Entry; Benefits/Services; Benefits/Services Presentations; Interpersonal Skills; Brand Strategy; Commercial Marketing; Business Development; Clinical Selling Expertise; Sales Operations; Goal Setting; Member Service.
Preferred Qualifications
  • Two (2) years of experience in the health insurance industry.
  • Two (2) years of experience in health plan enrollment or a directly related field.

Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. We welcome applications from qualified candidates who share our commitment to equity and inclusion.


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