Enrollment Specialist III

5 days ago


Fontana CA USA, United States Kaiser Permanente Full time
Job Summary

Kaiser Permanente is seeking a highly skilled Enrollment Specialist III to join our team. As a key member of our enrollment team, you will be responsible for attending employer, community, and open enrollment events to educate members and prospects on KP products. You will also deliver formal presentations to employees and prospective members, independently monitor and report on enrollment performance data and discrepancies, and serve as an informational resource for sales and account management teams on KP health plans and benefit offerings.

Essential Responsibilities
  • Pursue effective relationships with others by proactively providing resources, information, advice, and expertise to coworkers and members. Listen to, seek, and address performance feedback; provide mentoring to team members. Pursue self-development; create plans and take action to capitalize on strengths and develop weaknesses; influence others through technical explanations and examples.
  • Complete work assignments autonomously by applying up-to-date expertise in subject area to generate creative solutions; ensure all procedures and policies are followed; leverage an understanding of data and resources to support projects or initiatives. Collaborate cross-functionally to solve business problems; escalate issues or risks as appropriate; communicate progress and information.
  • Contribute to a positive customer experience by implementing standard and non-standard protocols to build new and leverage existing relationships with brokers, channels, and customers to demonstrate value and build commitment independently. Gather data on standard and non-standard customer needs, and identify solutions linking KP mission, vision, and values, key quality measures, key care management initiatives, and current services initiatives independently.
  • Facilitate the enrollment and implementation process by conducting local and regional enrollment meetings to win new and retain current customers; applying standard and non-standard protocols to serve as an advocate for customer needs during the membership enrollment and implementation process independently.
  • Contribute to the development of sales strategy by designing plans for new products, benefits offerings, or pricing models to address customer needs independently; utilizing comprehensive foundational knowledge of health care market to analyze industry trends, and competitor products, offerings, and pricing models to provide lessons learned and strategic recommendations independently.
  • Contribute to sales goal attainment by collaborating with the team to find new opportunities to grow customer base to new or growing markets; maintaining the prospect database and targeted prospect profiles to inform strategic planning; collaborating within the team to contribute to product and plan design, quote, and Request for Proposal (RFP); providing standard and non-standard recommendations to the team to inform forecasting and pricing independently.
About Kaiser Permanente

Kaiser Permanente is a leading healthcare organization dedicated to providing high-quality, patient-centered care to our members. We are committed to improving the health of our communities and advancing the art and science of healthcare.



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