Operations Support Lead

3 weeks ago

Washington DC USA, United States Koniag Data Solutions, LLC Full time
Job Title: Operations Support Lead

About the Role:
Koniag Data Solutions, LLC is seeking a skilled Operations Support Lead to oversee incident response teams and manage SLA requirements for trouble tickets in an enterprise environment. This role is ideal for a candidate with a proven track record of leading incident response teams, managing SLAs effectively, and possessing strong technical skills in Office 365 and Windows Server.

Key Responsibilities:
• Leading an incident response team and ensuring SLA requirements are met for trouble tickets.
• Managing SLA requirements for trouble tickets to meet operational goals.
• Producing technical documents and engineering diagrams as needed.
• Demonstrating a strong understanding of Office 365 and Windows Server.
• Collaborating with team members to deliver quality support services.

Requirements:
• 5+ years of experience in leading incident response teams in an enterprise environment.
• Proven history of successfully leading incident response teams.
• Experience managing SLA requirements for trouble tickets.
• Ability to produce technical documents and engineering diagrams.
• Strong written and verbal communication skills.
• Team-focused mindset.
• Strong understanding of Office 365 and Windows Server.
• Bachelor's degree in computer science, Information Technology, or related field.

Desired Skills and Competencies:
• Knowledge of ITIL framework for incident management.
• Experience with service desk ticketing systems.
• Familiarity with cloud-based service management solutions.

Working Environment and Conditions:
This job operates in a professional office environment and has a noise level of mostly low to moderate. The incumbent is required to stand, walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. The workload may require the incumbent to sit for extended periods of time. The incumbent must be able to read, do simple math calculations and withstand moderate amounts of stress. The incumbent must occasionally lift and/or move up to 25 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

Equal Employment Opportunity Policy:
Koniag Data Solutions, LLC is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender, or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information, or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms, and conditions of employment. The company is dedicated to seeking all qualified applicants. If you require accommodation to navigate or to apply for a position on our website, please contact Heaven Wood via e-mail at - or by calling to request accommodation.

About Koniag Government Services:
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit

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