Hospitality Assistant

5 days ago

Hillsboro, United States Kaiser Permanente Full time
Job Summary

Under the direction of the Department Manager or Supervisor, coordinates various meal production tasks in all areas of the department, according to hospital and state quality and sanitary standards.

Essential Responsibilities
  • Set up service area prior to meal periods.
  • Accurately fill customer orders.
  • Serve meals to guests in a courteous and pleasant manner.
  • Maintain sanitary standards in food preparation, service, and dining areas.
  • Adhere to cleaning assignments.
  • Apply proper food handling principles and techniques to maintain standards of food quality.
  • Collect money and make change for cafeteria patrons.
  • Maintain cash in accordance with department procedures.
  • Complete appropriate records and make drops in safe.
  • Assemble and deliver individual or quantity food orders and supplies to customers.
  • Remove service items and deliver to dish room.
  • Transport or pick up food products to designated areas.
  • Safeguard KP assets through the use of proper security.
  • Using appropriate weight and volume or cutting utensils, individually portions cold food for guest consumption.
  • Label and dates all prepared items.
  • Manages inventory through appropriate stocking assigned areas to established par levels.
  • Rotate stock so that new items are used last (FIFO).
  • Discards outdated items after recording on usage sheet.
  • Perform dishwashing duties as necessary.
  • Notify Supervisor of equipment needing repair or maintenance and/or special patient food or supplies needed.
  • Maintain good interpersonal relationships with members, staff, and other departments.
  • Observe and maintain current knowledge of policies and procedures of department and facility.
  • Use telephone standards as defined in Service Behavior Standards, answer telephone, receiving and distributing messages to appropriate members of the department.
  • Actively participates in UBT performance improvement projects.
  • Supports sustainability efforts of the Food and Nutrition department by participating fully in recycling programs.
  • Perform other duties as determined by supervisor that is directly related to job.
Expected Service Behavior Standards
  • Follows appropriate policies and procedures for use of time in work environment, including absenteeism and tardiness.
  • Monitors and takes corrective action to prevent recurring absences.
  • Returns promptly from breaks and schedules them in concert with co-workers to provide appropriate coverage of department and guest care activities.
  • Consistently on time and ready to work at the start of shift as well as assignments completed at end of shift.
  • Maintains confidentiality of all client and organizational records.
  • Releases information according to established policy/procedure.
  • Demonstrates a positive attitude while at the work site.
  • Does not conduct personal conversations when members are waiting for service.
  • Does not discuss other staff members, organization, or medical care in public areas.
  • Identifies self by utilizing name tags and verbally introducing self by name, title, and/or department.
  • Addresses members by their proper titles and last name.
  • Provides assistance to customers or connects customers to appropriate person when needed.
  • Applies the same courtesy standards to customers on the telephone as in person.
Basic Qualifications
  • Experience: Minimum Customer Service Experience of twelve (12) months or more in a restaurant/institutional food service or diet office.
  • Education: High School Diploma or General Education Development (GED) required.
  • License, Certification, Registration: Certified Food Handler (in the state where care is provided) within 0.25 months of hire.
Additional Requirements
  • Must have effective oral communications skills, be able to write legibly, read & follow written instructions.
  • Must demonstrate ability to organize and perform work without close supervision.
  • Basic computer skills and knowledge.
  • Demonstrated adaptability to changes in work environment & related assignments.
  • Demonstrated ability to effectively communicate, problem-solve & negotiate with multiple levels of visitors, staff, and patients.
Preferred Qualifications
  • 18 months restaurant/institutional food service or diet office.
  • Experience in a Room service environment.
  • Excellent customer service skills.
  • Operation of standard kitchen appliances.
  • Knowledge of cash registers.

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