Instrument Support Specialist
2 days ago
**About the Role**
We are seeking a highly skilled Instrument Support Specialist to join our team at Copeland. As a key member of our technical support team, you will be responsible for providing expert technical support for our elite magnetic and vortex flow meters.
**Key Responsibilities**
- Provide intermediate level pre-sale and post-sale technical support for designated products and digital communication types, including efficient troubleshooting to resolve customer issues.
- Apply internal informational tools to support customer product application issues.
- Early identification and resolution of product and applications issues, with the ability to pull in product company resources as needed.
- Participate in continuous improvement programs to enhance product support and customer satisfaction.
- Maintain close ties with marketing and design engineering to understand and promote business unit initiatives.
- Review product literature and provide feedback to marketing/literature groups.
- Recognize and work effectively in all company and customer forms of communication.
- Maintain knowledge of company's products and complete training to develop product/support skills.
**Requirements**
- Year Engineering/Technical degree required.
- Legal authorization to work in the United States.
**Preferred Qualifications**
- Years of meaningful work experience.
- Some travel to be expected.
**Our Offer**
We recognize the importance of employee wellbeing and offer a variety of benefits to meet your physical, mental, financial, and social needs. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave, vacation, and holiday leave.
At Copeland, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.
Our compensation philosophy is simple: we pay a competitive base salary, within the local market, and reward performance during the annual merit review process. In accordance with Colorado EPEWA, the salary range for this role is $[insert range], annually, commensurate with the skills, talent, capabilities, and experience each candidate brings to a role.
We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship and coaching, project management, and on-the-job training.
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