Senior Director of Operations

6 days ago

Denver, Colorado, United States Worldpay Full time
About the Role

We are seeking a highly skilled Senior Director of Operations to join our North America Business Experience team. This is an exciting opportunity to unleash the potential of every business and make a significant impact on our customers' experience.

Key Responsibilities
  • Work with the Implementations/Conversions management team to establish division business strategies that align with corporate goals and objectives.
  • Establish and articulate a clear vision of success and how goals and objectives will be achieved.
  • Perform resource planning and allocation, and support direct reports in meeting conversion timelines and requirements.
  • Manage a staff of multi-functional and technical professionals, including performance management, staffing, and employee relations.
  • Use knowledge of FIS's conversion management principles and methodologies to identify, develop, and implement new processes, improve existing processes, and/or eliminate ineffective processes.
  • Interact directly with clients at a senior/executive management level, managing problem escalation and providing sales support.
Requirements
  • Bachelor's degree in business, management information systems, or computer science, or the equivalent combination of education, training, or work experience.
  • Strong management skills, including organizational, team building, coaching, and mentoring skills.
  • General business skills, industry knowledge, financial management, and planning skills, long-term vision, and executive presence.
  • Ability to identify, address, and resolve employee-related issues.
  • Strong analytical, statistical, and problem-solving skills.
  • Ability to utilize judgment in decision-making processes and decisions related to job tasks.
  • Ability to meet tight deadlines.
  • Excellent skills in communicating ideas both verbally and in written form in a clear, concise, and professional manner, including presentations.
  • Ability to communicate effectively with all levels of management in an organized, professional manner.
  • Skill in productivity, planning, and workload management.
  • Ability to design, document, and implement process improvements.
About Worldpay

Worldpay is a global leader in payments, processing the largest volume of payments in the world. We are a community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

We are looking for talented individuals who share our passion for innovation and customer satisfaction. If you are a motivated and results-driven professional, we encourage you to apply for this exciting opportunity to join our team.

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