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Retail Sales Associate

2 months ago


Annapolis, Maryland, United States Navy Exchange Full time
Job Summary:

We are seeking a highly motivated and customer-focused Sales Associate to join our team at the Navy Exchange. As a Sales Associate, you will be the face of our company, responsible for providing exceptional customer service and promoting our products and services.

Duties and Responsibilities:Customer Service:
  • Proactively engage with customers to understand their needs and preferences.
  • Ask questions and listen to customers to provide personalized recommendations.
  • Direct customers to merchandise and inform them about upcoming events, promotions, and mobile offers.
  • Provide premier customer service and resolve customer complaints in a timely and professional manner.
  • Build positive, inclusive, and respectful relationships with customers and colleagues.
Organization:
  • Maintain a clean and organized store environment, including visual merchandising and inventory management.
Sales:
  • Cross-sell products and provide customers with information about our latest trends and promotions.
  • Make suggestions to customers based on their individual needs and preferences.
  • Upsell products and provide customers with information about our products and services.
  • Use a Point-of-Sale system to process cash exchanges, discounts, gift cards, credit cards, and debit cards.
  • Complete various forms of paperwork, reports, and reconciliation.
Inventory:
  • Be responsible for merchandise and complete all inventory processes, ensuring that merchandise is properly checked in and accurately ticketed.
Dependability:
  • Adhere to assigned work schedules and complete work assignments accurately and completely.
  • Perform other duties as assigned by management.
Qualifications:Product Knowledge:
  • Basic knowledge of products and merchandise.
Experience:
  • Retail experience preferred but not required.
Communication Skills:
  • Strong interpersonal and communication skills.
  • Ability to read, write, and interpret instructional documents, such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to effectively communicate with customers, peers, and management.
  • Ability to communicate on the telephone with proper etiquette.
Mathematical Skills:
  • Basic math functions, such as addition, subtraction, multiplication, and division.
Reasoning Ability:
  • Ability to multitask while being attentive to customers and remaining flexible to the needs of the business.
  • Ability to work as part of a team and take initiative independent of direct supervision.
Physical Demands and Work Environment:

This position involves constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50 lbs. in some departments. Work is typically performed indoors but may be assigned outdoors depending on location.

Other Skills:

Enthusiastic, friendly, and energetic with a desire to provide outstanding service.

Work Hours:

Available to work a variety of hours, including early mornings, evenings, weekends, and holidays.

Benefits:

We offer a competitive federal salary, starting at the Non-Appropriated Fund NF-01 level, plus experience. Benefits begin on DAY ONE, including federal healthcare benefits, dental, vision, 401(k), and pension plan. Accrual of paid time off at DAY ONE, tuition reimbursement program, continuity programs for military spouses, public student loan forgiveness eligible after qualifying years of service, and tax-free shopping worldwide at any Navy Exchange location.