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Insurance Account Specialist

2 months ago

Pflugerville, Texas, United States Mike Wilkins - State Farm Agent Full time
Job Overview

As a key member of the Mike Wilkins - State Farm Agent team, we are seeking a highly organized and efficient individual to fulfill administrative duties and support insurance agents in acquiring and retaining customers.

Key Responsibilities
  • Customer Relationship Management
    • Establish and maintain strong relationships with customers, providing prompt and accurate service as needed.
    • Respond to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Customer Education and Support
    • Utilize a customer-focused, needs-based review process to educate customers about insurance options and promote the development of our business.
    • Provide exemplary communication to efficiently meet the needs of customers.
  • Marketing and Sales
    • Support the development of our business by promoting insurance products and services based on customer needs.
    • Collaborate with the team to achieve mutually agreed-upon marketing goals.
Requirements
  • Customer Service Focus
    • Dedication to providing exceptional customer service.
  • Sales Experience
    • Preferred experience in sales, including outside sales, inside sales, retail sales, or telemarketing.
  • Licensing and Certifications
    • Able to obtain a Property and Casualty License.
    • Able to obtain a Life/Health License.
  • Personal Qualities
    • Able to work in a fast-paced environment.
    • Interested in marketing products and services based on customer needs.
Benefits
  • Compensation Package
    • Hourly plus commission.
  • Time Off and Benefits
    • Paid time off (vacation and personal/sick days).
    • Profit sharing.
  • Professional Growth
    • Opportunity for advancement within the agency.