Seasonal Sales Associate
20 hours ago
At Deckers Brands, we're passionate about transforming the lives of our customers and each other. Our mission is to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers desire. As a member of our team, you'll represent our brands and deliver unique, personalized shopping experiences.
Job Summary
We're seeking a highly motivated Sales Associate to join our dynamic team. As a Sales Associate, you'll create the best possible customer experience by listening to each customer and offering recommendations and current product knowledge in response to their needs. You'll also communicate the UGG brand's sustainability initiatives and social and ethical commitments to our customers while sharing your love and passion for our products.
Key Responsibilities
As an UGG Sales Associate, you'll create personalized shopping experiences for our customers that drive brand loyalty. You'll understand the importance of our Service Training Program and greet customers promptly and courteously as they enter the store. You'll ensure that all customer questions are addressed accurately and responded to before they leave. You'll provide exceptional service from start to finish, including effectively communicating our return policy. You'll maintain a positive, cheerful attitude with customers and team members and promote the store and brand image in all interactions, including adhering to a dress code. You'll also provide exceptional customer service to both our in-store customers and those who call on the phone.
Core Competencies
To be successful in this role, you'll need to ensure the highest level of customer service possible as outlined in our Service Training Program. You'll prioritize brand and product knowledge training in customer interactions and communicate effectively with customers, team members, management, and corporate stakeholders. You'll contribute to a team and cooperate to achieve goals, multi-task in a fast-paced environment, respond to problem situations with professionalism, and think critically to solve problems and approach challenges with agility.
Requirements
We're looking for a highly motivated team player with excellent verbal and written communication skills and the ability to convey the UGG and Deckers Brands Vision and Mission to your team members and customers. You'll need to have a High School Diploma and two years of retail store experience preferred. You'll also need to be proficient in Microsoft Office suite of tools and applications and have a valid driver's license. As part of our UGG Family, you'll belong to more than a lifestyle company. We value giving people the freedom to pursue their passions, express their individuality, and are committed to helping them succeed. We're proud to offer a wide range of benefits to best recognize the important role each person plays in the Deckers Brands mission.
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