Airport Ground Handling Management

1 day ago

Atlanta, Georgia, United States Menzies Aviation Full time
Customer Service Duty Manager Opportunity

Menzies Aviation is seeking a highly skilled and experienced Customer Service Duty Manager to join our team. As a key member of our operations, you will be responsible for overseeing customer service operations on your shift, ensuring seamless interactions between customers and our staff.

About Menzies Aviation

We are a leading fueling company in the world, dedicated to delivering exceptional customer service and innovative solutions. Our team is passionate about making a difference in the aviation industry, and we are committed to excellence in everything we do.

Key Responsibilities
  • Full accountability to the Customer Service Manager for Health & Safety issues, operational and financial performance of your shift.
  • Planning resource allocation in each business unit for your shift.
  • Routine liaison with customer representatives.
  • Liaison with internal and external customers and agencies.
  • Producing routine reports.
  • Support the development of business units with accurate and timely project work.
  • Ensuring compliance with all internal and external operational and administrative requirements.
  • Perform as a mentor to other employees.
  • Required to attend the mandatory training imposed by the Company and Airlines as per job role.
  • Provide training to employees in accordance with Company and Airline standards.
  • Complete investigations and report compliance to the Sr. Management Team.
  • Handling of all employee-related issues, focusing on improving performance, professional conduct, and ensuring attendance reliability.
Requirements and Qualifications
  • Must be at least 18 years of age.
  • Must pass pre-employment drug screen.
  • Must have current valid US driver's license.
  • Ability to proficiently read, write, and speak English.
  • Excellent communication skills.
  • Must have a positive, can-do, upbeat personality.
  • Able to remain calm under pressure.
  • Must excel in time management skills and require minimal supervision.
  • Able to stand for long periods of time at the ticket counter and gate check-in areas.
  • Must be comfortable lifting 70lbs.
  • Must pass FBI background check and obtain US Customs seal.
  • Must be available and flexible to work variable shifts, including weekends and holidays.
  • Management experience in the Airport Ground Handling business.
  • Advanced Computer Skills Required.
  • Previous management experience and a demonstrable track record of passenger services success.
  • Possess 3-5 years of aviation industry experience with sound knowledge of passenger operations and procedures.
  • Organizing and planning skills, with the ability and initiative to react effectively and quickly to unexpected circumstances.
Benefits

In addition to competitive compensation, we offer a comprehensive benefits package, including opportunities for leadership training programs, three health plans through Meritain Health, two dental plans through Delta Dental, vision insurance through Met Life Vision, paid vacation, accident coverage plan, critical illness coverage plan, hospital indemnity coverage plan, company-paid employee basic life and AD&D insurance, voluntary life and AD&D insurance, voluntary short-term disability insurance, company-paid long-term disability insurance, 401K savings plan, employee assistance program, prepaid legal coverage plan, and identity theft protection plan.

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