Housekeeping Operations Manager

6 days ago


Riverside, California, United States Hyatt Place Riverside Downtown Full time
Job Summary:

The Housekeeping Operations Manager is responsible for overseeing the efficient operation of the Housekeeping Department at Hyatt Place Riverside Downtown, ensuring that all aspects of housekeeping meet the hotel's high standards. This role requires a strong leader who can motivate and supervise a team of housekeeping staff to deliver exceptional guest experiences.

Key Responsibilities:
  • Leadership and Supervision: Supervise and motivate a team of housekeeping staff to ensure they meet the hotel's high standards of cleanliness and guest satisfaction.
  • Room Inspections: Conduct daily room inspections to ensure that all rooms meet the hotel's standards of cleanliness and quality.
  • Staff Management: Manage the scheduling, training, and development of housekeeping staff to ensure they have the skills and knowledge needed to perform their duties effectively.
  • Guest Services: Respond to guest requests and concerns in a timely and professional manner, ensuring that all guests receive exceptional service.
  • Inventory Management: Manage the inventory of housekeeping supplies and equipment to ensure that the department has the necessary resources to operate efficiently.
  • Quality Control: Conduct regular quality control checks to ensure that the housekeeping department is meeting the hotel's standards of cleanliness and quality.
  • Communication: Communicate effectively with other departments, including front desk, engineering, and maintenance, to ensure that all guest requests are met and that the hotel's standards are maintained.
  • Problem-Solving: Identify and resolve any issues or problems that arise in the housekeeping department, ensuring that the department operates efficiently and effectively.
Requirements:
  • Education: High school diploma or equivalent required; associate's or bachelor's degree in hospitality or a related field preferred.
  • Experience: At least 5 years of experience in housekeeping or a related field, with at least 2 years of supervisory experience.
  • Skills: Strong leadership and communication skills, with the ability to motivate and supervise a team of housekeeping staff. Ability to work effectively in a fast-paced environment and to prioritize tasks and responsibilities.
  • Certifications: Food handlers' certification, CPR, and first aid certification required.


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