Field Service Scheduling Specialist

1 day ago


Rochester, New York, United States Quality Vision International Full time

A challenging opportunity has arisen for an experienced Customer Support Operations Manager at Quality Vision International in Rochester, New York. The ideal candidate will have 4+ years of experience in dispatch or coordination and a strong understanding of logistics and customer service principles. In this role, you will be responsible for managing service requests, scheduling field service technicians, and providing exceptional customer service. If you are a highly organized individual with excellent communication skills and a passion for delivering results, we encourage you to apply.

Main Responsibilities
  • Manage service requests from initial contact through to completion, ensuring timely resolution and high-quality customer service.
  • Schedule and coordinate field service technicians to meet customer needs and ensure efficient use of resources.
  • Collaborate with internal teams to resolve customer issues and improve overall service delivery.
Requirements

To be successful in this role, you will need a high school diploma or equivalent and 4+ years of experience in a related field. You should also have strong organizational skills, excellent communication abilities, and a passion for delivering results-driven customer service.



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