Client Service Advocate
4 weeks ago
Sepire is a leading provider of marketing services and communications solutions, specializing in complex, compliance-driven solutions for its clients. We are a technology-forward company focused on delivering automation solutions in a highly secure environment.
Job Summary
The Client Service Advocate plays a critical role in our organization, working directly with clients to manage daily program work and ad-hoc special projects. This role requires project management experience, excellent communication skills, and the ability to excel in a rapidly changing environment.
Key Responsibilities
- Understand client needs and develop solutions that meet their requirements.
- Coordinate with internal teams and stakeholders to deliver a seamless client experience.
- Manage project schedules, ensure timely delivery, and maintain high-quality standards.
- Develop and implement standardized checklists for recurring tasks and implementations.
- Communicate project status and represent the company with professionalism and diligence.
- Predict and manage scheduling conflicts for jobs and programs.
- Approach challenges proactively and suggest creative solutions.
- Maintain accurate job and program information, adhering to company policies and certifications.
- Understand and communicate client service level expectations to internal teams.
Requirements and Qualifications
- 2-5 years of experience in a client-facing role in a print manufacturing environment (preferred).
- Familiarity with mailing and shipping standards.
- Excellent project management experience.
- Ability to work effectively with teams of varying sizes.
- Bachelor's degree in a relevant field or equivalent combination of education, certification, and work experience.
- Experience in marketing services technology or e-delivery (preferred).
- Variable data experience (preferred).
Benefits and Perks
- Health insurance.
- Vacation.
- Paid holidays.
- Birthday PTO.
- 401k.
- Convenient to public transportation and interstate access.
Access Control Level 2
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