Client Service Advocate

4 weeks ago


Willowbrook Acres, Illinois, United States Sepire Full time
Job Overview

Sepire is a leading provider of marketing services and communications solutions, specializing in complex, compliance-driven solutions for its clients. We are a technology-forward company focused on delivering automation solutions in a highly secure environment.

Job Summary

The Client Service Advocate plays a critical role in our organization, working directly with clients to manage daily program work and ad-hoc special projects. This role requires project management experience, excellent communication skills, and the ability to excel in a rapidly changing environment.

Key Responsibilities

  • Understand client needs and develop solutions that meet their requirements.
  • Coordinate with internal teams and stakeholders to deliver a seamless client experience.
  • Manage project schedules, ensure timely delivery, and maintain high-quality standards.
  • Develop and implement standardized checklists for recurring tasks and implementations.
  • Communicate project status and represent the company with professionalism and diligence.
  • Predict and manage scheduling conflicts for jobs and programs.
  • Approach challenges proactively and suggest creative solutions.
  • Maintain accurate job and program information, adhering to company policies and certifications.
  • Understand and communicate client service level expectations to internal teams.

Requirements and Qualifications

  • 2-5 years of experience in a client-facing role in a print manufacturing environment (preferred).
  • Familiarity with mailing and shipping standards.
  • Excellent project management experience.
  • Ability to work effectively with teams of varying sizes.
  • Bachelor's degree in a relevant field or equivalent combination of education, certification, and work experience.
  • Experience in marketing services technology or e-delivery (preferred).
  • Variable data experience (preferred).

Benefits and Perks

  • Health insurance.
  • Vacation.
  • Paid holidays.
  • Birthday PTO.
  • 401k.
  • Convenient to public transportation and interstate access.

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