IT Lifecycle Refresh Engineer

1 week ago


Washington, Pennsylvania, United States KamisPro Full time

At KamisPro, we are seeking a highly skilled Lifecycle Refresh Engineer to provide hybrid support for our organization.

The ideal candidate will have 5+ years of professional IT support experience and a Bachelor's degree.

Due to the sensitive nature of our work, the candidate must be able to obtain a government public trust clearance.

The successful candidate will be rewarded with a competitive W2 salary, full benefits, and extensive PTO and holiday pay.

Key qualifications include:

  • Bachelor's degree and 5 years of relevant experience.
  • ITIL V4, Microsoft, Cloud, and workstation-related certifications.
  • Possesses or ability to obtain a Public Trust clearance

Responsibilities:

  • Perform lifecycle refresh of workstations, including configure and image of workstations, peripherals, and related application software.
  • Install, troubleshoot, and repair identified hardware problems and application software, as well as provide remote installation and support.
  • Manage user accounts via Active Directory (AD), user exchange email boxes, and Outlook profile creation, and perform deployment, and provide support.
  • Experienced in the use of Active AD consoles and managing devices and categories
  • Push security patches and policies utilizing tools.
  • Work with the Tier-3/4 imaging team for image and re-image of the workstations.
  • Proficient in remote installations and configurations, internet connectivity, hardware troubleshooting, anti-virus installations, and detection and removal through tools.
  • Proficient in utilizing tools such as SCCM, Bomger, and ServiceNow.
  • Proficient in Tier 1, 2, and 3 helpdesk/troubleshooting support.
  • Provide excellent customer service.
  • Provide VIP support as needed.


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