SCCM Imaging Specialist

4 weeks ago


Washington, United States KamisPro Full time

Seeking a Lifecycle Refresh Engineer (Imaging and SCCM required) to provide hybrid support. Will be required to be on-site a few days a week in Washington, DC. 5+ years of professional IT support experience is required along with a Bachelor's degree.


Due to supporting a government agency the candidates must be able to obtain a government public trust clearance.


Salary W2 with full benefits (health, dental, vision insurance; 401k match, extensive PTO and holiday pay, etc).


Qualifications:

  • Bachelor’s degree and 5 years of relevant experience.
  • ITIL V4, Microsoft, Cloud, and workstation-related certifications.
  • Possesses or ability to obtain a Public Trust clearance


Responsibilities

  • Perform lifecycle refresh of workstations, including configure and image of workstations, peripherals, and related application software.
  • Install, troubleshoot, and repair identified hardware problems and application software, as well as provide remote installation and support.
  • Manage user accounts via Active Directory (AD), user exchange email boxes, and Outlook profile creation, and perform deployment, and provide support.
  • Experienced in the use of Active AD consoles and managing devices and categories
  • Push security patches and policies utilizing tools.
  • Work with the Tier-3/4 imaging team for image and re-image of the workstations.
  • Proficient in remote installations and configurations, internet connectivity, hardware troubleshooting, anti-virus installations, and detection and removal through tools.
  • Proficient in utilizing tools such as SCCM, Bomger, and ServiceNow.
  • Proficient in Tier 1, 2, and 3 helpdesk/troubleshooting support.
  • Provide excellent customer service.
  • Provide VIP support as needed.



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