Desktop Engineer

3 hours ago

Washington, United States Eliassen Group Full time

Eliassen Group is supporting a large federal government integrator in the search for a Deskside Engineer. This position will be a 6 month contract to hire as well as onsite at the government end client's HQ in D.C.

This position will require the candidate to obtain a Public Trust clearance which can take 4-9 weeks for onboarding.

Summary

  • Deskside support Engineer with a minimum of 4 years of experience providing desk side support, acting as senior engineer specializing in troubleshooting of complex and advanced end-user issues with hardware and software in a diverse MS Windows environment.
  • Provides Tier 2 deskside end user support including imaging, deployment, asset management, Windows 10 with strong user interaction skills.
  • Diagnose and troubleshoot Apple (MAC) computer and iOS hardware and software. Perform repairs on Apple computer and iOS hardware and software.
  • Understanding of the MAC OS Imaging process using JAMF preferred but not required.
  • Need to be able to work independently and as part of a team.
  • Skills should include hardware and software diagnostics, mobile device deployment, recovery and troubleshooting Perform IMAC procedures and lifecycle refresh activities.
  • Familiarity with Remedy and Service Now a plus; provide updates in ITSM system to document problem resolution progress and meet SLAs.
  • Experience supporting Active Directory, MS Office Suite, Bomgar, VPN, SCCM, VTC, Zoom needed. Escalates complex problems to upper-level deskside engineers.
  • Must have a broad base of support and diagnostic knowledge and be fluent in multiple IT disciplines such as computing, networking, integration, and domain administration.
  • Must possess a degree. High School Diploma may be substituted with 6 additional years of related experience.

HDI Technical Support Professional required within six (6) months of employment.


Job Role Specific Requirements:

The support will range from simple to complex system issues and may include VIP support requirements.

The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced environment. Must have strong customer service skills and be able to multitask between hardware and software solutions. We are looking for exceptional organization skills, scheduling, and the ability to document processes. Strong skills with imaging machines and troubleshooting during the image process are a plus.

  • Customer service and communication skills
  • Remote and Deskside Experience troubleshooting hardware and software issues
  • Troubleshooting Microsoft Windows
  • Installation and configuration of new machines in a Windows environment.
  • Smart cards / PIV cards (general knowledge)
  • Experience with Office 365, VPN, Active Directory, Thin Client
  • Provide Remote Tool Support
  • Conference Room / VTC Setups
  • HDI Desktop Tech

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