Customer Experience Ambassador

3 weeks ago


Scottsdale, Arizona, United States Michael Bernoff Team Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our community, you will play a vital role in delivering exceptional guest experiences and fostering meaningful relationships.

Key Responsibilities
  • Engage with guests to understand their needs and preferences, providing personalized support and solutions.
  • Address customer inquiries and resolve issues in a timely and professional manner, ensuring high levels of satisfaction.
  • Collaborate with the team to coordinate and manage customer service events, enhancing the overall guest experience.
  • Utilize call center experience to handle a high volume of customer calls and emails, providing accurate and efficient support.
  • Demonstrate strong communication and problem-solving skills, utilizing basic computer skills to input and track customer information accurately.
Requirements
  • Event coordination and management experience.
  • Customer service experience, with a focus on delivering exceptional guest experiences.
  • Call center experience, with the ability to handle high volumes of customer calls and emails.
  • Basic computer skills, with proficiency in inputting and tracking customer information.
  • Strong verbal and written communication skills, with the ability to effectively communicate with guests and team members.
What We Offer

As a Customer Relations Representative with the Michael Bernoff Team, you will have the opportunity to work in a dynamic and purpose-driven environment that values customer satisfaction, teamwork, and personal growth. With a salary range of $45,000 - $55,000, this is an exciting opportunity to make a real difference in the lives of our guests and contribute to a bigger mission.


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