Front of House Service Professional

4 weeks ago


Raleigh, North Carolina, United States Urban Oak Restaurant & Bar Full time
Job Summary

We are seeking a skilled and welcoming Front of House Service Professional to join our team at Urban Oak Restaurant & Bar. As a key member of our front of house team, you will provide exceptional service to our guests, ensuring a memorable dining experience.

Responsibilities:

  • Greet all guests in a friendly and welcoming manner, setting the tone for their visit.
  • Assist servers with side duties to ensure seamless service delivery.
  • Process cash and credit card transactions efficiently and accurately using our Point of Sale system.
  • Maintain a clean and organized environment, including counters, shelves, furniture, and equipment in the pantry or breakfast area.
  • Clean spills, broken items, and remove trash as needed, adhering to safety protocols.
  • Vacuum or mop floors to maintain a clean and inviting atmosphere.
  • Perform other tasks as assigned by management to support the smooth operation of our restaurant.
Requirements

To be successful in this role, you should have:

  • A minimum of one to two years' experience in a customer-facing position, preferably in a hotel or restaurant environment.
  • Strong knowledge of maintaining guest satisfaction and exceeding expectations.
  • Excellent communication skills, with the ability to work collaboratively with colleagues.
  • Ability to multitask, prioritize tasks, and maintain a high level of productivity during peak periods.
  • Basic food preparation skills and knowledge of sanitation practices.
  • Able to work towards increasing departmental and overall guest satisfaction.
Perks and Benefits

In addition to competitive compensation, we offer a range of benefits to support your well-being and career growth, including:

  • Comprehensive benefits package including medical, dental, and vision coverage.
  • Short and long-term disability insurance.
  • Paid time off and holidays.
  • Tuition assistance.
Financial and Occupational Wellness

All associates are eligible for:

  • Competitive compensation with incentives.
  • 401K savings plan with 50% matching funds.
  • Associate referral program.
  • Brand and company training classes, workshops, and conferences for career development.
Salary Range

The estimated salary for this role is between $30,000 - $40,000 per year, depending on experience and qualifications.



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