Contact Center Specialist
3 weeks ago
We are seeking a highly skilled Contact Center Specialist to join our team at Lancaster General Health. As a Contact Center Specialist, you will be responsible for providing exceptional customer service to patients and families, while also ensuring accurate and timely scheduling of appointments and services.
Key Responsibilities- Schedule appointments and services for patients and families
- Provide accurate and timely information to patients and families regarding their appointments and services
- Ensure that all necessary documentation is completed and accurate
- Collaborate with clinical and non-clinical staff to ensure seamless patient care
- Provide exceptional customer service to patients and families
- High school diploma or equivalent required
- One year of clerical, customer service, or administrative support experience in a highly customer-oriented organization
- One year of experience with keyboarding, personal computer use, and other office setting equipment
- Demonstrated proficiency in one of the three trained phases, including meeting established performance standards
- Three years of clerical, customer service, or administrative support experience in a highly customer-oriented organization
- One year of medical office or hospital outpatient scheduling/registration experience
- One year of electronic medical record experience
- One year of prior revenue cycle in a medical office or hospital setting
This position requires the ability to work in a fast-paced environment and to adapt to changing priorities and deadlines. The successful candidate will be able to work independently and as part of a team, and will possess excellent communication and interpersonal skills.
BenefitsLancaster General Health offers a comprehensive benefits package, including health, dental, and vision coverage, as well as a retirement savings plan and paid time off.
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Contact Center Specialist
2 weeks ago
Lancaster, Pennsylvania, United States Lancaster General Full timeJob SummaryWe are seeking a highly skilled Contact Center Specialist to join our team at Lancaster General Health. As a Contact Center Specialist, you will be responsible for providing exceptional customer service to patients and families, while also ensuring accurate and timely scheduling of appointments and services.Key ResponsibilitiesProvide complete and...
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