Consumer Services Specialist

4 weeks ago


Lancaster, Pennsylvania, United States North County Regional Full time
About the Role

The Consumer Services Specialist will provide critical support to individuals with complex needs, working to stabilize their lives and ensure access to necessary services.

Key Responsibilities
  1. Case Management: Provide comprehensive case management services to individuals with complex needs, developing and implementing individualized service plans to ensure stabilization and success.
  2. Advocacy: Offer advocacy services to consumers, families, and other stakeholders, providing education and support to empower individuals to make informed decisions about their care.
  3. Communication: Facilitate communication and collaboration between consumers, families, service providers, and other stakeholders, ensuring seamless coordination of services and support.
  4. Program Development: Work collaboratively with consumers, families, and other stakeholders to develop and implement programs that meet the unique needs of individuals with complex needs.
  5. Record Keeping: Maintain accurate and up-to-date case records, funding, and billing records, ensuring compliance with regulatory requirements.
Requirements
  • Education: Bachelor's degree in a related field.
  • Experience: Four years of experience in a related field, with a preference for experience serving individuals with complex needs.
  • Skills: Strong organizational and communication skills, with the ability to work independently and as part of a team.
About North Los Angeles County Regional Center

North Los Angeles County Regional Center is a private, non-profit agency that provides services to individuals with intellectual and developmental disabilities. With a strong commitment to diversity, equity, and inclusion, we offer a supportive and inclusive work environment.

Benefits
  • Health Insurance: Competitive health insurance plans for employees and their families.
  • Dental Insurance: Comprehensive dental insurance plans for employees and their families.
  • Retirement Plan: CalPERS retirement plan for eligible employees.
  • Paid Time Off: Accrued vacation and sick time, as well as paid holidays and sabbatical leave.
How to Apply

Interested candidates should submit their application materials, including a cover letter and resume, to [insert contact information].



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