Assistant Store Leader

4 days ago

Wilmington, North Carolina, United States Tapestry Full time
Job Title: Assistant Store Leader

Crisp color, graphic prints, and playful sophistication are the hallmarks of kate spade new york. As a member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Key Responsibilities:
  • Clientele development through coaching team on proactive client outreach, and building and maintaining relationships with new clients.
  • Partner with Store Leader to develop business-driving initiatives that build a repeat business or attract a new customer to the store.
  • Ensure each associate is actively utilizing their client book in order to generate increased sales through monthly client book reviews and evaluation of their outreach.
  • Ensure team is compliant with all clientele standards and thank you note program.
  • Ensure all associates complete the sales training program.
  • Model and supervise the selling environment, provide consistent coaching on sales training process in order to ensure the highest level of customer service and sales.
Leadership Presence/Steward of Talent:
  • Assist Store Leader with the achievement of financial success through improvement of measurable results that positively impact the store performance.
  • Responsible for assuming the Store Leader role in manager's absence.
  • Lead by example with the achievement of personal sales goals.
  • Educate team on sales plans, personal goals, measurable stats, is able to coach to these stats to ensure business is maximized.
  • Ability to network in the community to ensure open positions are filled efficiently with little impact to the business.
  • Conduct ongoing review and assessment of employee performance.
Building Brand Equity:
  • Understand and able to communicate the kate spade new york brand aesthetic, brand philosophy, and lifestyle to the sales team and customer.
  • Ensure brand and operating standards are met to support brand consistency.
  • Ensure visual merchandising directives are implemented and store presentation standards are achieved and maintained.
  • Communicate merchandise sell-through, stock position, business trend information, product issues, customer feedback to Store Leader in order to increase customer service and sales.
Operational Excellence:
  • Perform and supervise store opening and closing procedures including counting register funds, completing bank deposits, opening and closing registers, and securing facility.
  • Assist Store Leader with maintaining payroll budget by managing schedule and making necessary adjustments when the business warrants.
  • Monitor, maintain, and follow company policies and procedures with a focus on loss prevention to protect the company's inventory and assets.
  • Ability to accurately manage the processing of all POS transactions to maintain the integrity of the inventory.
Qualifications:
  • Minimum 3 years management experience in a comparable retail environment.
  • College degree preferred.
  • Prior luxury goods experience preferred.

Kate Spade is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline, and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Kate Spade

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