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Department Manager

2 months ago


Grand Rapids, Michigan, United States Petco Full time
About the Role

We are seeking a highly motivated and organized Department Manager to join our team at Petco. As a Department Manager, you will play a critical role in ensuring the success of our store by leading a team of Merchandise Operations Specialists and providing exceptional customer service.

Key Responsibilities
  • Assist the Store Leader in achieving the store's budgeted sales and profit goals.
  • Ensure that all merchandise is accurately received, priced, stocked, and backroom is maintained per OSE standards.
  • Facilitate the unloading and stocking of merchandise according to operational guidelines and OSE standards.
  • Ensure that the store is well stocked and inventory counts are accurate.
  • Partner with the Store Leader to ensure staffing levels are appropriate for receiving and processing stock.
  • Ensure that the backroom and equipment are organized and clean per OSE standards.
  • Prioritize merchandise moving to sales floor and areas to be stocked, including POG and end cap sets.
  • Perform routine housekeeping tasks to maintain the store's appearance and meet OSE standards.
  • Ensure highest productivity levels are achieved for receiving, processing, and stocking.
  • Train and develop partners on proper receiving, processing, and stocking procedures, WMR, and food rotation practices according to Petco standards.
Additional Responsibilities
  • Perform all aspects of point-of-sale service, including cash sales, credit, and check sales, returns, and exchanges.
  • Complete cash register transactions and guest carry-out service consisting of merchandise weighing up to but not exceeding 50 pounds per trip.
  • Abide by and enforce all company policies and procedures, including those designed to minimize shrink.
  • Adhere to and promote established safety procedures.
  • Ensure the facilitation and accuracy/integrity of the Blue Dot program.
  • Ensure that unforgivable items are in stock at all times.
  • Directly supervise the Merchandise Operations Specialists.
  • Lead and coach all store partners in providing great guest service and performing their assigned tasks with the objective of achieving budgeted sales.
  • Ensure RTV and Hazardous Waste processed are managed per Petco policy.
  • Communicate all situations and/or conditions that affect the store to the Guest Experience Leader and/or Store Leader.
Key Accountabilities
  • Provide quick and courteous service to all guests by utilizing the GUEST Model throughout the store.
  • Ensure OSE standards are maintained throughout the store.
  • Ensure that the store is opened and/or closed in accordance with established P&Ps.
  • Provide training and coaching in GUEST and product knowledge to store partners.
  • In partnership with the Store Leader and/or Guest Experience Leader, ensure proper store scheduling is being maintained to ensure guest service during peak hours.
  • Adhere to and promote established safety procedures.
  • Assist the Guest Experience Leader and/or Store Leader in planning out location changes needed to the grid and ad planner to maximize sales.
Supervisory Responsibility
  • Directly supervise the Merchandise Operations Specialist.
  • Complete performance evaluations for partners.
Work Environment

The majority of job duties are conducted indoors, although merchandise receiving, merchandise carry-outs, or stock balancing will require leaving the store briefly. Must be able to lift 50 pounds and pull 2000 pounds utilizing material handling equipment. Improper use of safety equipment and/or not following proper lifting techniques may pose a risk of injury to customers, pets, and store partners.