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Client Services Supervisor
2 months ago
We are seeking a highly skilled and experienced Client Services Team Lead to join our team at Custom Health. As a Client Services Team Lead, you will play a critical role in leading our client services team and ensuring that our clients receive exceptional service and support.
Key Responsibilities- Team Leadership: Lead and manage a team of Client Services Analysts, providing guidance, coaching, and mentoring to ensure they have the skills and knowledge needed to excel in their roles.
- Client Service: Provide exceptional service to our clients, responding to their inquiries, resolving issues, and ensuring that their needs are met.
- Process Improvement: Identify opportunities for process improvement and implement changes to increase efficiency, productivity, and quality of service.
- Communication: Develop and maintain effective communication with clients, team members, and other stakeholders to ensure that information is shared and understood.
- Training and Development: Develop and deliver training programs to ensure that team members have the skills and knowledge needed to excel in their roles.
- Performance Management: Manage the performance of team members, providing feedback, coaching, and development opportunities to ensure they meet their performance goals.
- Experience: Minimum 5+ years of experience in a client services or leadership role, preferably in the healthcare industry.
- Skills: Excellent communication, leadership, and problem-solving skills, with the ability to work in a fast-paced environment.
- Education: Bachelor's degree in a related field, such as business, healthcare, or communications.
