Restaurant Operations Manager
5 days ago
The Floor Manager is a key member of our team, responsible for delivering exceptional customer experiences and driving business success. As a self-starter, you will lead and support all aspects of our operations, ensuring a high-quality menu and motivating staff to provide outstanding service.
Key Responsibilities- Maintain a positive, collaborative culture within the organization, embracing our values and mission.
- Establish and maintain effective relationships with guests and colleagues.
- Coordinate daily Front of the House and Back of the House restaurant operations, ensuring seamless execution.
- Deliver superior service, maximizing guest satisfaction and loyalty.
- Respond efficiently and accurately to guest complaints, resolving issues promptly.
- Appraise staff performance, providing feedback to improve productivity and efficiency.
- Control operational costs, identifying measures to reduce waste and optimize resources.
- Train new and current employees on customer service best practices, ensuring a consistent experience.
- Implement policies and protocols to maintain future restaurant operations, ensuring compliance and excellence.
- Assist with hourly employee functions, supporting recruitment, performance review, onboarding, and offboarding.
- Proven work experience in restaurant leadership, Floor Manager/General Manager, Hospitality Manager, or similar role.
- Proven customer service experience as a manager, with a focus on delivering exceptional guest experiences.
- Familiarity with restaurant management software, such as OpenTable and Aloha.
Must be able to lift, carry, push or pull up to 50 pounds throughout the workday. Must be able to sit or stand for a long period of time throughout the workday. Must be able to perform repetitive motions with fingers, hands, and arms.
Benefits- Medical/Dental/Vision/Supplemental Insurances/EAP
- 401K with ER match
- Paid Vacation
- Paid sick leave
- Employee Discount
- Paid parking
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