IT Support Specialist

2 weeks ago


Tallahassee, United States WiredPeople, Inc. Full time
Job Title: IT Help Desk

WiredPeople, Inc. is seeking a skilled IT Help Desk professional to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical assistance to our clients.

Responsibilities:
  • Provide timely and effective technical support to customers via phone, email, and in-person
  • Listen attentively to customer inquiries and provide clear, concise solutions
  • Prioritize customer satisfaction and escalate issues to next-level personnel as needed
  • Collaborate with desktop support engineers to deliver superior service to customers
  • Represent WiredPeople, Inc. with professionalism and integrity
  • Respond to technical inquiries and provide step-by-step guidance to customers
  • Assist with troubleshooting hardware and software issues
  • Follow up with customers to ensure satisfactory service
  • Communicate customer feedback to internal teams
Qualifications and Experience:
  • Excellent problem-solving and analytical skills
  • Comprehensive knowledge of computer systems and experience troubleshooting hardware and software
  • Ability to break down complex technical processes and deliver clear instructions
  • Patient and friendly demeanor with strong listening skills
  • Strong verbal and written communication skills
  • Commitment to providing exceptional customer service
  • Team-oriented mindset with openness to feedback
  • Eagerness to learn new technologies and systems
  • Experience working as an IT Help Desk technician or in a similar customer support role

WiredPeople, Inc. is an equal opportunity employer and complies with all applicable laws and regulations regarding nondiscrimination in employment.



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