IT Support Specialist

3 weeks ago


Baltimore, Maryland, United States Red Knight Solutions, LLC Full time

At Red Knight Solutions, LLC, we are seeking a skilled Field Support Technician to join our Infrastructure Delivery team in Baltimore. As a Field Support Technician, you will be responsible for providing customer break fix support for designated equipment, communicating clearly in written and verbal form, and possessing excellent customer service skills.

Key Responsibilities:

  • Providing customer break fix support for designated equipment
  • Communicating clearly in written and verbal form
  • Possessing excellent customer service skills
  • Accepting and delivery of all service calls assigned
  • Completing all administrative tasks associated with each call
  • Responsible for control and return of assets and inventory

Requirements:

  • Typically requires technical school certification or equivalent and 1-2 years of relevant experience
  • Ability to drive yourself to client locations
  • Ability to lift and or move various computer equipment up to 50 lbs.
  • Valid driver's license
  • Reliable transportation with valid registration and adequate insurance
  • Must own a basic repair tool kit

Benefits:

  • $40 per call/$5 per call per diem

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