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Office Specialist

1 month ago

Colonial Heights, United States Appomattox Imaging Full time
Job Summary

We are seeking a highly organized and detail-oriented Office Specialist to join our team at Appomattox Imaging. As an Office Specialist, you will be responsible for providing exceptional customer service to patients, answering phone calls, and managing patient records.

Key Responsibilities
  • Answer all incoming phone calls promptly and courteously
  • Navigate payer systems and websites to determine coverage and patient financial responsibility
  • Assess potential for Charity status for patients and navigate patients through the application process
  • Verify insurance and determine patient financial responsibility
  • Collect Co-pays appropriately
  • Update patient demographics
  • Obtain and/or insure Pre-Authorization/Medical Necessity for procedures
  • Run State license check and OIG sanctions check on providers, relay documentation
  • Using various IT systems, schedule, re-schedule, and register patients for procedures
  • Manage release of information to providers and patients
  • Run day-end reports from Meditech for unresolved items
  • Access patient records and provide HIPAA compliant release of PHI
  • Scan, file, and manage paper documentation
  • Fax or phone results as indicated
  • Provide patient preparation material and instructions and log dispensing
  • Sort incoming mail
  • Process various correspondence, including credit card payments and set up payment plans
  • Problem-solve to provide the best patient experience even in the presence of barriers
  • Complete outbound calls, such as appointment reminders, and schedule patients accordingly
  • Perform other related work as assigned by the immediate supervisor
  • Coordinate and/or participate in the orientation and training of new staff under the guidance of the Center Director
Requirements
  • High School Diploma or GED required
  • One year of customer service experience, medical environment involving patient registration and application of health plan benefits preferred
What We Offer

Appomattox Imaging offers a total rewards package that supports the health, life, career, and retirement of our colleagues. This includes comprehensive medical coverage, dental and vision benefits, life and disability coverage, flexible spending accounts, and more.