Healthcare Advocate
5 days ago
Are you passionate about delivering exceptional customer service and making a difference in your community? As a Customer Service Representative at Sea Mar Community Health Centers, you will play a vital role in ensuring that our patients receive the best possible care.
Job SummaryWe are seeking a highly motivated and compassionate individual to join our Managed Care Department in Tacoma, WA. In this full-time position, you will be responsible for screening non-insured patients, providing public health coverage enrollment assistance, and educating patients on their insurance options.
You will also assist in scheduling appointments, identifying other healthcare services available, and participating in outreach and marketing activities. Your excellent communication skills and ability to work with diverse populations will be essential in building strong relationships with our patients and stakeholders.
If you are a team player who is dedicated to delivering outstanding customer service and making a positive impact in your community, we encourage you to apply for this rewarding opportunity.
Key Responsibilities:- Serve as a primary liaison between clients and clinic, focusing on alleviating barriers to service and helping patients establish Sea Mar as their medical home.
- Assist with public health coverage program applications, ensure patients have selected a primary care provider, and assist in scheduling appointments.
- Participate in outreach and marketing activities, and distribute informational/promotional materials approved by the Managed Care Department.
- Maintain activity records, submit progress reports as directed by the Managed Care Department.
- High School graduation; AA or BA in Social Services preferred.
- At least 1 year of customer service experience required; preferably in a healthcare environment.
- Bilingual in English/Spanish is highly preferred.
- A competitive salary range of $45,000 - $60,000 per annum, depending on experience.
- An excellent benefits package, including medical, dental, vision, prescription coverage, life insurance, long-term disability, and EAP (Employee Assistance Program).
- Paid time off starting at 24 days per year, plus 10 paid holidays.
- The opportunity to work in a culturally diverse environment and make a positive impact in your community.
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