Optician

At Visionworks, we are seeking a highly skilled and customer-focused Retail Licensed Optician to join our team. As a key member of our optical team, you will be responsible for assisting customers with frame selection, fitting, and dispensing frames, while providing exceptional customer service and ensuring a seamless shopping experience.

• Assist customers with frame selection, fitting, and dispensing frames, ensuring a high level of customer satisfaction.
• Provide accurate product information regarding frames, lens selections, and other services, ensuring customers make informed purchasing decisions.
• Utilize the SERVE sales process to identify customer needs and establish proper lens recommendations based on patient needs.
• Analyze and interpret patients' prescriptions, communicating as necessary with the Lab and Optometrist to ensure accuracy.
• Sell, fit, and dispense frames and other accessories through the use of accurate measurements, verification of ordered products, and adjustments of various optical products.
• Maintain a clean and orderly dispensing area, adhering to company standards and protocols.
• Responsible for the accuracy of customer pricing for the retail customer.
• Maintain license requirements per State Guidelines.
• Provide feedback and guidance to Apprentice Opticians, as required.
• Adhere to privacy and confidential and proprietary company policies and procedures (i.e. HIPAA).
• Participate in any/all training and educational activities necessary to fulfill at least the minimum requirements as specified within your departmental goals.
• Maintain the cleanliness of all equipment, workstations, and the overall facility on a daily basis.

• Current New York State Ophthalmic dispensing license.
• Knowledge and demonstrated abilities in explaining optical products, services, the analysis and interpretation of optical prescriptions, fitting, and dispensing.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization.
• Mathematical skills, including the ability to calculate figures and amounts such as discounts, interest, and percentages.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the associate is required to stand, use hands and fingers to handle, feel, pick or pinch, and talk or hear most of the time. The associate is occasionally required to stand, walk, and reach with hands and arms. The associate must frequently lift and/or move up to 20 pounds. The noise level in this location is moderate (use of computers, printers, and machines).

Activity Amount of Time None Under 1/3 1/3 to 2/3 Over 2/3 Stand X Walk X Sit X Use hands to finger, handle, or feel X Reach with Hands and Arms X Climb or balance X Stoop, kneel, crouch, or crawl X Talk or hear X Close vision (clear vision at 20 inches or less) Distance vision (clear vision at 20 feet or more) Color vision (ability to identify and distinguish colors) Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point) Depth perception (three-dimensional vision, ability to judge distances and spatial relationships) Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

Basic computer literacy

Strong communication skills and the desire to work with the public

Possess an outgoing, positive professional personality and appearance

Ability to work independently and as part of a team

Ability to interact well with Doctor and other associates

Ability to perform multiple tasks simultaneously

Flexibility to support change

Ability to work onsite and participate in interactive onsite meetings on a regular and predictable basis

Ability to initiate immediate interaction, coordination, and collaboration with team members, clients, customers, etc.

HIPAA & Security Requirements

All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data, or other confidential customer information which must be protected at all times. As a result, Associates must explicitly adhere to all data security guidelines established within the Company's Privacy & Security Training Program.

Visionworks is an equal opportunity employer, committed to the hiring, advancement, and fair treatment of individuals without regard to race, color, religion, sex, age, sexual orientation, gender, gender identity, national origin, ethnicity, disability, or veteran status, or any other protected status designated by federal, state, or local law.

The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. As required by changing business needs, complete additional essential responsibilities as identified and assigned.

Union Position Compensation: Position provides competitive pay and benefits. Specific terms are set forth in the Company's collective bargaining agreement with a minimum pay rate of $25 per hour plus incentive. Starting pay may vary based on experience to a maximum of $27.50 per hour. Incentive pay, wage upgrades, and overtime opportunities also available.