Service Call Center Specialist

2 weeks ago


Creedmoor, North Carolina, United States CS Medical Full time
Job Summary

CS Medical is seeking a highly skilled Service Call Center Technician to join our team. As a key member of our Service Department, you will be responsible for providing exceptional customer service and technical support to our customers.

Key Responsibilities
  • Respond to and resolve customer-generated issues and complaints related to external equipment via phone, email, and fax.
  • Collaborate with internal teams to create and manage service documents, ensuring timely and accurate filing in our central repository.
  • Contribute to achieving high customer satisfaction ratings, adhering to quality standards, and executing service plans.
  • Maintain compliance with the CS Medical Quality System while performing all duties.
Requirements
  • Associate's degree in a technical field or equivalent work experience.
  • 1-3 years of experience in a medical device environment or equivalent.
  • Excellent verbal, interpersonal, and written communication skills.
  • High level of computer proficiency, including MS Office Suite and ERP business systems applications.
  • Strong customer service and satisfaction skills.
  • Attention to detail is essential.
Preferred Qualifications
  • Bachelor's degree in a related field or equivalent.
Work Environment

This is a full-time, non-exempt, hourly position based at our Creedmoor, NC headquarters. The general hours are Monday – Friday, 8:00am to 5:00pm, with an hour break for lunch. These hours may vary depending on the Service Technician's travel schedule.

Benefits

Our compensation package includes a 401K plan, Paid Time Off, health insurance, and life insurance. CS Medical is an equal opportunity employer and prohibits discrimination and harassment of any type.



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