Enterprise Network Operations Center Specialist

3 days ago


Reston, Virginia, United States Red Gate Group Full time
Job Overview

We are seeking a highly skilled Enterprise Network Operations Center Specialist to support the Defense Threat Reduction Agency (DTRA) in Reston, VA.

About the Role

In this critical position, you will be responsible for monitoring and maintaining mission-critical systems, enterprise services, and networking infrastructure across multiple physical sites and disparate networks.

Serve as the Tier III support to escalate and resolve technical issues on operational network environments. Support problem management resolutions by tracking system-wide problems on operational networks and work with engineering support teams to troubleshoot and resolve issues.

Support the operation and maintenance of critical Windows and Linux systems to maintain operational availability and an excellent security posture through system configuration and patching or STIGs maintenance.

Conduct firewall changes, create or troubleshoot F5 iRules, create and modify DNS entries, manage port security, and provide real-time monitoring of network systems and computer assets through SolarWinds.

Log all incidents, requests, questions, tasks, and projects in BMC Remedy, apply thorough diagnostic techniques to identify problems, investigate causes, recommend solutions on the operational mission infrastructure, create and maintain comprehensive documentation for all troubleshooting procedures, and move or replace IT equipment to support office moves, new system requirements, and malfunctioning devices, as necessary.

Responsibilities
  • Maintain and improve the overall health and performance of our enterprise network and systems.
  • Perform regular system checks and maintenance to prevent downtime and ensure optimal functionality.
  • Collaborate with cross-functional teams to develop and implement new procedures and processes.
  • Ensure adherence to DoD IT security requirements, including installing patches and conducting STIG reviews.
  • Provide expert-level technical guidance and support to internal teams.
Requirements

To succeed in this role, you must have:

  • Experience with IT systems administration.
  • Experience developing and enhancing the IT troubleshooting process.
  • DoD IT security experience, including installing patches and conducting STIG reviews.
  • A strong analytical mindset and problem-solving skills.
  • Excellent communication and collaboration skills.
What We Offer

The Red Gate Group offers competitive compensation packages, including an estimated salary range of $80,000 - $110,000 per annum, depending on experience. In addition, we offer:

  • A comprehensive benefits package.
  • Ongoing training and development opportunities.
  • A collaborative and dynamic work environment.


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