Customer Service Liaison

6 days ago


Burlington, Vermont, United States DoubleTree Hotel- Burlington, VT Full time
Hotel Front Desk Agent

The DoubleTree by Hilton Burlington, VT offers a unique opportunity to join a growing and seasoned hospitality team. As a Hotel Front Desk Agent, you will be responsible for serving as our guests' first point of contact and managing all aspects of their accommodation.

Responsibilities:
  • Perform all check-in and check-out tasks.
  • Manage online and phone reservations.
  • Inform customers about payment methods and verify their credit card data.
  • Register guests collecting necessary information (like contact details and exact dates of their stay).
  • Welcome guests upon their arrival and assign rooms.
  • Provide information about our hotel, available rooms, rates and amenities.
  • Respond to clients' complaints in a timely and professional manner.
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs.
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
  • Upsell additional facilities and services, when appropriate.
  • Maintain updated records of bookings and payments.

Requirements:
  • Work experience as a Hotel Front Desk Agent, Receptionist or similar role.
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor.
  • Customer service attitude.
  • Excellent communication and organizational skills.

Benefits:
  • Competitive salary $19.75 per hour.
  • Flexible schedule.
  • 8 hour shift.
  • Day shift.
  • Evening shift.


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