Customer Service Liaison
6 days ago
The DoubleTree by Hilton Burlington, VT offers a unique opportunity to join a growing and seasoned hospitality team. As a Hotel Front Desk Agent, you will be responsible for serving as our guests' first point of contact and managing all aspects of their accommodation.
Responsibilities:
- Perform all check-in and check-out tasks.
- Manage online and phone reservations.
- Inform customers about payment methods and verify their credit card data.
- Register guests collecting necessary information (like contact details and exact dates of their stay).
- Welcome guests upon their arrival and assign rooms.
- Provide information about our hotel, available rooms, rates and amenities.
- Respond to clients' complaints in a timely and professional manner.
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs.
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
- Upsell additional facilities and services, when appropriate.
- Maintain updated records of bookings and payments.
Requirements:
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role.
- Understanding of how travel planning websites operate, like Booking and TripAdvisor.
- Customer service attitude.
- Excellent communication and organizational skills.
Benefits:
- Competitive salary $19.75 per hour.
- Flexible schedule.
- 8 hour shift.
- Day shift.
- Evening shift.
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