Customer Service Operations Director

3 days ago


Burlington, Vermont, United States The Golub Corporation - Price Chopper Supermarkets Full time
Job Title: Customer Service Operations Director

We are seeking a highly skilled and experienced Customer Service Operations Director to oversee the entire Front End operation of our store. As a key member of our team, you will be responsible for ensuring that each associate provides fast, friendly, and efficient customer service.

About Us:
The Golub Corporation - Price Chopper Supermarkets is a leading retail company with a commitment to providing excellent customer service. Our goal is to create a positive shopping experience for our customers, and we need talented individuals like you to help us achieve this.

Key Responsibilities:
* Oversee the Front End operation of the store, including customer checkout (registers, scanning, and service)
* Ensure that each associate provides fast, friendly, and efficient customer service
* Develop and implement strategies to improve customer satisfaction and loyalty

Requirements:
* 5+ years of experience in a customer-facing role
* Proven track record of improving customer satisfaction and loyalty
* Strong leadership and communication skills

Salary: $60,000 - $80,000 per year

This is a full-time position offering a competitive salary and benefits package.

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