Moving Industry Operations Manager

4 days ago


Orlando, Florida, United States Transportation Industry Full time
Job Overview

We are looking for a seasoned Moving Industry Operations Manager to lead our customer service team and drive exceptional results. As a key member of our team, you will be responsible for overseeing all aspects of customer service, from resolving complex issues to developing and implementing process improvements.

About the Role:

  • Leadership and Team Development:
    • Recruit, train, and develop a high-performing team of customer service representatives.
    • Provide coaching, guidance, and support to ensure team members achieve their full potential.
  • Customer Experience:
    • Demonstrate a customer-centric approach, prioritizing excellent service and building strong relationships.
    • Address customer complaints and concerns in a timely and professional manner.
  • Process Optimization:
    • Analyze existing processes and identify opportunities for improvement.
    • Implement changes that enhance efficiency, reduce costs, and improve customer satisfaction.
  • Stakeholder Engagement:
    • BUILD relationships with internal stakeholders, including sales, operations, and logistics teams.
    • Communicate effectively to ensure seamless collaboration and alignment.

Requirements:

  • 5+ years of experience in a customer service management role, preferably in the moving or logistics industry.
  • Proven track record of delivering results-oriented customer service and process improvements.
  • Strong leadership, communication, and problem-solving skills.
  • Ability to analyze data and make informed decisions.

Salary Range: $90,000 - $120,000 per year, depending on experience and qualifications.



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