Moving Industry Operations Manager
4 days ago
We are looking for a seasoned Moving Industry Operations Manager to lead our customer service team and drive exceptional results. As a key member of our team, you will be responsible for overseeing all aspects of customer service, from resolving complex issues to developing and implementing process improvements.
About the Role:
- Leadership and Team Development:
- Recruit, train, and develop a high-performing team of customer service representatives.
- Provide coaching, guidance, and support to ensure team members achieve their full potential.
- Customer Experience:
- Demonstrate a customer-centric approach, prioritizing excellent service and building strong relationships.
- Address customer complaints and concerns in a timely and professional manner.
- Process Optimization:
- Analyze existing processes and identify opportunities for improvement.
- Implement changes that enhance efficiency, reduce costs, and improve customer satisfaction.
- Stakeholder Engagement:
- BUILD relationships with internal stakeholders, including sales, operations, and logistics teams.
- Communicate effectively to ensure seamless collaboration and alignment.
Requirements:
- 5+ years of experience in a customer service management role, preferably in the moving or logistics industry.
- Proven track record of delivering results-oriented customer service and process improvements.
- Strong leadership, communication, and problem-solving skills.
- Ability to analyze data and make informed decisions.
Salary Range: $90,000 - $120,000 per year, depending on experience and qualifications.
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Professional Moving Coordinator
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