Operations Coordinator
3 days ago
We are seeking an innovative, forward-thinking professional to join our team as a Dispatch Coordinator at Good Greek Moving & Storage.
This multifaceted role involves working with our moving crews, compliance personnel, and customers. As a key member of our thriving team, you will be responsible for ensuring the smooth operation of our office and fulfilling all operational responsibilities while maintaining compliance with regulations.
To succeed in this position, you must be highly organized, socially confident, and possess excellent customer service skills. You should also be able to multitask and work effectively under pressure.
The ideal candidate will have 1-3 years of experience in Operations/Dispatch and possess strong phone skills, listening and verbal communication abilities, and proficiency in reporting. Bilingualism is a plus.
Key Responsibilities:
- Planning and coordinating jobs
- Setting schedules
- Maintaining driver-helper relationships
- Ensuring adequate capacity for job coverage
- Answering telephone calls and making follow-up calls
- CRM data entry/software data management
- Fielding customer service inquiries
- Providing ETA updates in company software and making relevant notes in shipment notes
- Monitoring drivers and ensuring they follow DOT regulations and documenting/reporting violations
- Communicating with customers and customer service on driver schedules
- Logging and tracking driver locations and activities
Salary and Benefits:
- A competitive benefit package is available, including a salary range of $45,000 - $65,000 per year
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