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Technical Support Supervisor

2 months ago

Fort Smith, Arkansas, United States Lockheed Martin Corporation Full time


Key Responsibilities:

  • Oversee all aspects of technical assistance, including troubleshooting, integration, upgrades, and maintenance of both networked and standalone computing devices.
  • Manage the unpacking and inventory process for equipment delivered to the facility.
  • Capable of diagnosing, replacing, and innovatively resolving hardware and software challenges for all computing devices within a specialized manufacturing and engineering environment.
  • Ensure the integrity of network infrastructure through installations, terminations, upgrades, and the replacement of equipment.
  • Safeguard, maintain, back up, and recover data pertinent to IT equipment.
  • Collaborate closely with IT management and relevant programs to assess support requirements, priorities, and needs.
  • Design, implement, and sustain new processes and procedures aimed at enhancing efficiency, minimizing risks, and achieving program excellence.
  • Assist in Disaster Recovery planning, testing, and execution.
  • Work in conjunction with the Central Region Manager and Desktop/Network program management to guarantee adherence to security protocols, computing standards, and best practices.
  • Provide regular Status Reports and effectively communicate with IT and site management regarding all ongoing matters and issues.

Benefits of Joining Us:

  • Enjoy a 3-DAY WEEKEND every week with our flexible 4/10 work schedule.
We offer a range of flexible work arrangements, from onsite to remote, along with comprehensive benefits that invest in your future and security.


If you are enthusiastic about tackling challenges and seek an environment that fosters growth beyond your current capabilities, we look forward to your application.

Join a team where your full potential can be realized, contributing to future advancements.

Our Commitment to Diversity, Equity, and Inclusion

We Hear You, We See You. At Lockheed Martin Aeronautics, we prioritize our people and encourage the exchange of ideas to develop remarkable solutions.

Our success relies on the collective efforts of diverse thinkers like you. At LM, we nurture an inclusive atmosphere that values differences and unique perspectives.


Our global commitment to diversity and inclusion reflects our core values of integrity, respect, and excellence.


Essential Qualifications:

Must possess:

  • Eligibility to obtain Secret clearance.
  • Availability for full-time work during core business hours and willingness to support after-hours projects, outages, or migrations as required.
  • A strong work ethic.
  • Self-driven, customer-oriented, and proactive attitude.
  • Ability to manage rapid and significant changes professionally.
  • Capacity to handle multiple tasks and clients with competing deadlines simultaneously.
  • Experience in desktop hardware and software installation, replacement, and troubleshooting.
  • Familiarity with supporting network equipment and configuring computers with specialized network settings.
  • Proficiency in troubleshooting network printers.
  • Experience with imaging software.
  • Knowledge of computer patching and updates.
  • Background in installing operating systems and imaging computers.
  • Experience in vulnerability remediation.
  • Willingness to provide after-hours support.

Preferred Skills:

  • Self-starter with the ability to lead site projects, possessing a solid understanding of networks and subnets, along with strong troubleshooting capabilities.
  • Competence in creating documentation, processes, and procedures to mitigate risks.
  • Eagerness to learn new processes.

Security Clearance Statement:
This position necessitates a government security clearance; candidates must be U.S. Citizens for consideration.

Clearance Level:
Secret

Other Important Information You Should Know

Expression of Interest:

By applying for this position, you are expressing interest and may be considered for other career opportunities where similar skills and qualifications are relevant.

If a match is identified, you may be contacted regarding this and future openings.

Remote Work Capability:

Onsite Full-time:
The responsibilities associated with this position will be performed onsite at a designated Lockheed Martin facility.

Work Schedules:
Lockheed Martin supports various alternate work schedules that offer additional flexibility to our employees. Schedules may range from standard 40 hours over a five-day work week to condensed options.

These condensed schedules provide employees with extra time away from the office and are in addition to our Paid Time Off benefits.


Schedule for this Position:
4x10 hour days, with 3 days off each week.

Lockheed Martin is an Equal Opportunity/Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.


At Lockheed Martin, we leverage our passion for purposeful innovation to enhance safety and address the world's most intricate challenges.

Our workforce comprises some of the brightest minds in the industry, making Lockheed Martin an exceptional place to work.

With our employees as our priority, we offer diverse career opportunities designed to foster growth, development, and agility.

Our flexible schedules, competitive compensation, and comprehensive benefits empower our employees to lead healthy, fulfilling lives both at work and beyond.

We emphasize empowering our employees by cultivating an inclusive environment grounded in integrity and corporate responsibility.

If this resonates with you, we encourage you to consider this role.

Alternatively, if you are uncertain whether your experience aligns with the requirements of this position, we invite you to explore Lockheed Martin Jobs and apply for roles that match your qualifications.


Experience Level:
Experienced Professional

Business Unit:

ENTERPRISE BUSINESS SERVICES

Relocation Available:
Possible

Career Area:
Information Technology

Type:
Full-Time

Shift:
First