Social Services Advocate
2 days ago
We are seeking a highly skilled and compassionate Social Services Representative, Advanced to join our team at Blue Shield of California. In this role, you will provide critical support to our members, helping them navigate complex social services and care coordination needs.
Key Responsibilities- Establish trusting relationships with members, providing person-centered support and services
- Conduct telephonic social determinants of health needs assessments to address social barriers and care gaps
- File and follow-up on reports made to government agencies, ensuring timely and effective support
- Provide members and/or family members with care coordination, referrals, and linkage to Health Plan resources and community agencies
- Document screenings, assessments, referrals, and case notes in electronic case management and tracking systems
- Provide telephonic support to members and/or family members following hospital discharges and other medical facilities
- Coordinate services with state and community programs on behalf of members, particularly when they are unable to do so independently
- Prepare and complete logs and reports as needed for meetings and audits
- High School Diploma required
- Bachelor's Degree in Social Work or equivalent preferred
- Minimum 5 years of experience, with a strong background in social services and care coordination
- Knowledge of governmental and private organizations, resources in the community, laws, regulations, and policies preferred
- Experience working with or for a managed healthcare plan preferred
- Excellent analytical, communication, and time management skills
We offer a competitive salary range of $20.82 to $29.15 for California, as well as opportunities for professional growth and development. If you are passionate about making a difference in the lives of our members, we encourage you to apply for this exciting opportunity.
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