Digital Service Expert
3 days ago
We are committed to delivering consistently excellent customer experiences at Benjamin Moore. As an eCommerce Specialist, you will be the first point of contact between guests to our sites and our organization, providing expert advice on our products and services.
About the JobThe ideal candidate will have a minimum of 2-year customer contact center experience or consumer goods direct support experience, along with a service-oriented mindset and the ability to prioritize and perform multiple tasks.
You will work closely with our internal teams to resolve customer issues and complaints, utilizing your expertise in contact center operations, software and processes to provide accurate and timely resolutions.
Responsibilities- Provide information to end-users regarding orders, delivery, product availability, pricing and promotions.
- Provide retailer support for their online activities.
- Serve as oversight for end-customer programs that involve a pick-up-in-store element.
- Obtain and evaluate relevant information to handle inquiries and complaints and either resolve customer issues or properly escalate.
To succeed in this role, you will need to possess:
- Excellent verbal, written and telephone communication skills.
- Basic knowledge of Windows, MS Office Suite, and Internet Explorer.
- Able to work in a team environment and adapt to changing situations.
- Ability to work occasional overtime and weekend shifts.
We offer a competitive salary of approximately $50,000 per year, plus benefits including work-life balance, ongoing learning and continuing education opportunities, and skill development.
If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
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