Part-Time eCommerce Support Specialist
3 days ago
Becoming an eCommerce Specialist at Benjamin Moore means joining a dynamic team that is passionate about delivering exceptional customer experiences. As a key member of our team, you will play a critical role in shaping the future of our company by developing relationships with internal and external customers.
About the RoleWe are seeking an experienced Customer Experience Representative to join our team as an eCommerce Specialist. In this role, you will provide expert advice on our products and services, working closely with our internal teams to resolve customer issues and complaints.
The ideal candidate will possess a service-oriented mindset and be capable of making every guest feel valued. Previous SAP and SAP Commerce/Hybris experience is preferred, but not required.
Key Responsibilities- Provide information to end-users regarding orders, delivery, product availability, pricing and promotions.
- Provide retailer support for their online activities.
- Serve as oversight for end-customer programs that involve a pick-up-in-store element.
- Obtain and evaluate relevant information to handle inquiries and complaints and either resolve customer issues or properly escalate.
To succeed in this role, you will need to possess:
- Excellent verbal, written and telephone communication skills.
- Basic knowledge of Windows, MS Office Suite, and Internet Explorer.
- Able to work in a team environment and adapt to changing situations.
- Ability to work occasional overtime and weekend shifts.
We offer a competitive salary of approximately $55,000 per year, plus benefits including work-life balance, ongoing learning and continuing education opportunities, and skill development.
If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
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