Client Experience Associate
7 days ago
Are you ready to bring warmth and magic to every Club visit? We're seeking a detail-oriented Client Experience Associate to join our dynamic team at Invited, the largest owner and operator of private clubs nationwide.
About Our Company
Since 1957, Invited has been building relationships and enriching the lives of our members, guests, and employees. With over 150 country clubs, city clubs, and athletic clubs across the nation, we offer first-class amenities like championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, and more.
What We Offer
As a Client Experience Associate, you'll play a vital role in creating remarkable experiences for our Club Members before, during, and after every visit. Your warm welcome, magic moments, and fond farewells will leave a lasting impression on our valued clients.
Day-to-Day Responsibilities
- Set up for Member check-in, including name badges and welcome signs.
- New Member welcome calls and invitations to the New Member Facebook group.
- Manage social media by responding to posts, verifying events, and ensuring timely updates.
- Members First updates to events and registration.
- Update in-Club marketing materials, such as posters, table tents, and Enplug displays.
- Support completion of New Member data entry and follow-up.
- Collaborate with department heads to identify, complete, and implement a unified annual Club calendar of Member events.
- Represent the Club on various Member committees.
Your Qualifications
- Minimum one year experience in hospitality or a similar role.
- Service-oriented mindset makes every guest feel valued.
- Strong communication skills, verbal, written, phone, text, and social media communications.
- Ability to work well under pressure, coordinating multiple tasks at any given time.
- Strong organizational skills and attention to detail.
- Positive phone demeanor.
- Advanced working knowledge of Microsoft Office Suite, including Word, Outlook, and Excel.
- Positive attitude and willingness to work as part of a team.
- High school diploma or equivalent.
We Offer Competitive Compensation
Our estimated salary for this role is $45,000 - $55,000 annually, based on industry standards and location.
Invited is an Equal Employment Opportunity Employer
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