Senior Manager, Client Experience UT
7 days ago
Job Description:
Senior Manager, Client Experience
Role
This role will report to the Director, Client Experience and be responsible for site leadership for a team of associates focused on providing a world-class client experience. We are looking for an experienced leader, who can balance day-to-day responsibilities (including escalations) with ongoing process improvements to gain efficiency and reduce risks. In addition, this leader will need to stay aligned with peers across Fidelity Charitable to ensure a consistent customer experience.
Expertise and Skills you Bring
Site Leadership for a cross-functional team of associates who are focused on providing a world-class client experience
Day-to-day management of a team of front-line associates, including interviewing, onboarding, payroll, PTO Management, scheduling, performance management, compensation
Develop and coach associates to effectively, accurately and efficiently meet our client's needs
Drive culture and associate engagement through coaching, development and a highly customized and personalized approach to team leadership
Motivate, inspire, and drive excellence
Monitor team and individual quality and productivity and take steps to ensure these metrics are aligned with stated goals
Active coaching skills with working knowledge of Situational Leadership and Extraordinary Coach
Proven ability to balance leadership and supervisory responsibilities while quickly becoming a subject matter expert on all tasks within the team
Your ability to partner with peers locally and nationally to maintain a culture of collaboration, success and reward
Strong and proficient verbal and written communication skills, with all levels
Timely and effective decision making
Bachelors degree and/or 5+ years experience in customer service leadership
Certifications:
Company Overview
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients money.
Join Us
At Fidelity, you ll find endless opportunities to build a meaningful career that positively impacts peoples lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a
Glassdoor Employees Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don t need a finance background to succeed at Fidelity\u2014we offer a range of opportunities for learning so you can build the career you ve always imagined. Fidelity s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation,
detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.We invite you to Find Your Fidelity at
fidelitycareers.com.Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to
accommodations@fmr.com.-
Senior Manager, Client Experience UT
3 days ago
Salt Lake City, United States Fidelity TalentSource LLC Full timeInterested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed.Job Description:Senior Manager, Client ExperienceRoleThis role will report to the Director, Client Experience and be responsible for site leadership for a team of associates focused on providing a world-class client...
-
Senior Manager, Client Experience UT
3 days ago
Salt Lake City, United States Fidelity TalentSource LLC Full timeInterested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed.Job Description:Senior Manager, Client ExperienceRoleThis role will report to the Director, Client Experience and be responsible for site leadership for a team of associates focused on providing a world-class client...
-
Senior Manager, Client Experience UT
6 days ago
salt lake city, United States Fidelity TalentSource LLC Full timeJob Description:Senior Manager, Client ExperienceRoleThis role will report to the Director, Client Experience and be responsible for site leadership for a team of associates focused on providing a world-class client experience. We are looking for an experienced leader, who can balance day-to-day responsibilities (including escalations) with ongoing process...
-
Senior Manager, Client Experience UT
7 days ago
Salt Lake City, UT, United States Fidelity TalentSource LLC Full timeJob Description:Senior Manager, Client ExperienceRoleThis role will report to the Director, Client Experience and be responsible for site leadership for a team of associates focused on providing a world-class client experience. We are looking for an experienced leader, who can balance day-to-day responsibilities (including escalations) with ongoing process...
-
salt lake city, United States Fidelity TalentSource LLC Full timeJob Description:Senior Manager, Client ExperienceRoleThis role will report to the Director, Client Experience and be responsible for site leadership for a team of associates focused on providing a world-class client experience. We are looking for an experienced leader, who can balance day-to-day responsibilities (including escalations) with ongoing process...
-
salt lake city, United States Fidelity TalentSource LLC Full timeJob Description:Senior Manager, Client ExperienceRoleThis role will report to the Director, Client Experience and be responsible for site leadership for a team of associates focused on providing a world-class client experience. We are looking for an experienced leader, who can balance day-to-day responsibilities (including escalations) with ongoing process...
-
salt lake city, United States RMC- Resorts I Mountains I Cities Full timeEvent Sales Manager/ Senior Event Sales Manager (DOE) - Salt Lake City, UT On-Site (Not Remote)RMC, the world’s most innovative Destination Management Company, and Global Stevie Award Winner for Great Employers, as well as a proud Fortune 5000 company, is searching for a Sales Manager/ Senior Sales Manager (DOE). This is an exceptional opportunity for...
-
salt lake city, United States RMC- Resorts I Mountains I Cities Full timeEvent Sales Manager/ Senior Event Sales Manager (DOE) - Salt Lake City, UT On-Site (Not Remote)RMC, the world’s most innovative Destination Management Company, and Global Stevie Award Winner for Great Employers, as well as a proud Fortune 5000 company, is searching for a Sales Manager/ Senior Sales Manager (DOE). This is an exceptional opportunity for...
-
Agent UT
1 week ago
Salt Lake City, United States Pinkerton Consulting & Investigations, Inc. Full timeThe Agent will perform a variety of assignments including concierge-level, residential, or event security, response services, basic driving, and investigations.Essential Functions:Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.Represent Pinkerton's core values of integrity, vigilance, and...
-
Senior Associate, Program Management
4 weeks ago
Salt Lake City, United States L3 Technologies Full timeJob Title: Senior Associate, Program Management Job Code: 14844 Job Location: Salt Lake City, UT Job Descripton: Coordinate with multiple levels of staff (PMs and Engineers) to finalize project plan presentations Coordinate with multiple levels of staff (PMs and Engineers) to establish timelines, deadlines, coordinate, and schedule meetings Organize, track,...
-
Senior Associate, Program Management
4 weeks ago
Salt Lake City, United States L3Harris Full timeJob Title: Senior Associate, Program Management Job Code: 14844 Job Location: Salt Lake City, UT Job Descripton: Coordinate with multiple levels of staff (PMs and Engineers) to finalize project plan presentations Coordinate with multiple levels of staff (PMs and Engineers) to establish timelines, deadlines, coordinate, and schedule meetings Organize,...
-
Salt Lake City, United States RMC- Resorts I Mountains I Cities Full timeEvent Sales Manager/ Senior Event Sales Manager (DOE) - Salt Lake City, UT On-Site (Not Remote)RMC, the world’s most innovative Destination Management Company, and Global Stevie Award Winner for Great Employers, as well as a proud Fortune 5000 company, is searching for a Sales Manager/ Senior Sales Manager (DOE). This is an exceptional opportunity for...
-
Salt Lake City, United States RMC- Resorts I Mountains I Cities Full timeEvent Sales Manager/ Senior Event Sales Manager (DOE) - Salt Lake City, UT On-Site (Not Remote)RMC, the world’s most innovative Destination Management Company, and Global Stevie Award Winner for Great Employers, as well as a proud Fortune 5000 company, is searching for a Sales Manager/ Senior Sales Manager (DOE). This is an exceptional opportunity for...
-
Tax Senior Associate
4 weeks ago
Salt Lake City, United States BKD Full timeGeneral information Name Tax - Senior Associate Posting Title Tax Senior Associate Ref # 2233709 Date Published Monday, September 16, 2024 City Salt Lake City State Utah Country United States Job Category Tax Office Salt Lake City UT (Forvis) Advertised Location US-UT-Salt Lake City Working time Full Time Description and Requirements As a Tax...
-
Client Relationship Manager
2 months ago
Salt Lake City, United States Ernest Full timeErnest is currently in search of a Client Relationship Manager for our territory located near Salt Lake City, UT.. This is a full time position that offers a competitive base salary, commissions, bonuses, along with benefits and a wonderful company culture.For over 75 years, Ernest has been committed to the success of our extended family, our customers, our...
-
Client Relationship Manager
2 weeks ago
salt lake city, United States Ernest Full timeErnest is currently in search of a Client Relationship Manager for our territory located near Salt Lake City, UT.. This is a full time position that offers a competitive base salary, commissions, bonuses, along with benefits and a wonderful company culture.For over 75 years, Ernest has been committed to the success of our extended family, our customers, our...
-
Client Relationship Manager
2 months ago
salt lake city, United States Ernest Full timeErnest is currently in search of a Client Relationship Manager for our territory located near Salt Lake City, UT.. This is a full time position that offers a competitive base salary, commissions, bonuses, along with benefits and a wonderful company culture.For over 75 years, Ernest has been committed to the success of our extended family, our customers, our...
-
Senior Project Manager
3 weeks ago
salt lake city, United States InfraRec. Full timeJob Title: Senior Project Manager – Substation/Converter Station ConstructionJob Summary:We are seeking an experienced Senior Project Manager to lead and oversee construction projects for substations and converter stations. Based in Salt Lake City, UT, this full-time role requires a driven leader with at least 8 years of experience in construction project...
-
Senior Project Manager
3 weeks ago
Salt Lake City, United States InfraRec. Full timeJob Title: Senior Project Manager – Substation/Converter Station ConstructionJob Summary:We are seeking an experienced Senior Project Manager to lead and oversee construction projects for substations and converter stations. Based in Salt Lake City, UT, this full-time role requires a driven leader with at least 8 years of experience in construction project...
-
Senior Project Manager
4 weeks ago
Salt Lake City, United States InfraRec. Full timeJob Title: Senior Project Manager – Substation/Converter Station ConstructionJob Summary:We are seeking an experienced Senior Project Manager to lead and oversee construction projects for substations and converter stations. Based in Salt Lake City, UT, this full-time role requires a driven leader with at least 8 years of experience in construction project...
